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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?
A) IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
C) IBM SmartCloud Control Desk for Internal Service Providers licenses
D) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
2. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?
A) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
B) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
C) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
D) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
3. Which business process can be implemented with a CMDB solution?
A) Configuration item audit and reconciliation
B) Change management
C) Database discovery
D) Software configuration management
4. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?
A) IBM Tivoli Provisioning Manager
B) IBM Tivoli Usage and Accounting Manager
C) IBM Tivoli Application Dependency and Discovery Manager
D) IBM Tivoli License Compliance Manager
5. A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)
A) IBM Tivoli Endpoint Manager
B) IBM Tivoli Asset Discovery for Distributed
C) IBM Composite Application Manager
D) IBM Tivoli Application Dependency Discovery Manager
E) IBM SmartCloud Control Desk
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D,E |
By Delia
