Exam Code: 132-S-715.1
Exam Name: Specialist - Interaction Center/ Operational Analyst Design and Implement Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

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Updated: Jul 19, 2026

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Avaya 132-S-715.1 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Specialist - Interaction Center/ Operational Analyst Design and Implement Exam
Exam Number:	132-S-715.1
Exam Price:	USD 125-150
Passing Score:	70%
Related Certifications:	Avaya Specialist Credential (Interaction Center / Operational Analyst)
Exam Duration:	90 minutes
Real Exam Qty:	65-75
Certificate Validity Period:	2 years
Available Languages:	English
Exam Format:	Multiple Choice, Scenario-Based Questions
Recommended Training:	Avaya Official Training - Interaction Center Operational Analyst
Exam Registration:	Avaya Learning Avaya Credential Management
Exam Way:	Proctored exam, historically delivered via authorized test centers or online proctoring; Avaya retired proctored exams effective February 28, 2025
Pre Condition:	No mandatory prerequisite exams; recommended experience with Avaya Interaction Center and contact center operational analytics
Official Syllabus URL:	https://www.avaya-learning.com/

Avaya 132-S-715.1 Exam Syllabus Topics:

Section	Weight	Objectives
Operational Analyst Concepts & Architecture	25%	- Avaya Interaction Center Overview - System Architecture & Interfaces - Operational Analyst Role & Components
Maintenance, Troubleshooting & Optimization	20%	- Security & Access Management - Troubleshooting Common Issues - System Monitoring & Performance Tuning
Implementation & Deployment	25%	- Installation & Setup Procedures - Integration with Avaya Contact Center Solutions - Configuration of Monitoring & Analytics
Design & Configuration	30%	- Data Collection & Metrics Definition - Report & Dashboard Design - Database & Data Source Integration

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