Exam Code: 1z1-562
Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
Certification Provider: Oracle
Corresponding Certification: OPN Certified Specialist

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Updated: Sep 26, 2026

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Oracle 1z1-562 Exam Overview:

Certification Vendor:	Oracle
Exam Name:	Oracle Utilities Customer Care and Billing 2 Essentials
Exam Number:	1Z0-562
Exam Format:	Scenario-based Questions, Multiple Choice
Available Languages:	English
Certificate Validity Period:	Does not expire
Related Certifications:	Oracle Utilities Certification Track Oracle Utilities Customer Care and Billing 2 Implementation
Exam Price:	$245 USD
Exam Duration:	90 minutes
Recommended Training:	Oracle University Training
Exam Registration:	Oracle Certification Registration
Sample Questions:	Oracle 1z1-562 Sample Questions
Exam Way:	Online proctored or test center delivery depending on region
Pre Condition:	Basic understanding of Oracle Utilities applications or billing systems is recommended

For more info visit:

Oracle Utilities Customer Care and Billing 2 Essentials

Person VUE

Oracle Education

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

Target Audience

The Oracle 1z0-562 Certification Exam is targeted to the candidates having experience of working with Oracle Customer Care and Billing technology and looking to pursue a career as an OCS implementation specialist in the field of Oracle Customer Care and Billing technology.

Oracle 1z1-562 Exam Syllabus Topics:

Section	Objectives
Topic 1: Security and Administration	- User Roles and Access Control - System Administration Basics
Topic 2: Customer Management	- Service Agreements and Account Setup - Customer Data and Account Structure
Topic 3: Rates and Pricing	- Rate Configuration - Pricing Rules and Structures
Topic 4: Billing and Invoicing	- Bill Calculation and Adjustment - Billing Cycles and Processing
Topic 5: Meter-to-Cash Process	- Usage Processing - Revenue Management Flow
Topic 6: Oracle Utilities Customer Care and Billing Overview	- Business Processes Overview - System Architecture and Core Components
Topic 7: Integration and Interfaces	- Inbound and Outbound Data Interfaces - External System Integration

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