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Avaya 72201X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Core Components Support Certified Exam |
| Exam Number: | 72201X |
| Exam Price: | $125 USD |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 70 |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) – Avaya Aura Core Components |
| Passing Score: | 70% |
| Exam Format: | Single Answer Multiple Choice, Multiple Answer Multiple Choice, Scenario-Based Questions |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Sample Questions: | Avaya 72201X Sample Questions |
| Exam Way: | Online proctored exam or authorized Avaya/Pearson VUE testing center. |
| Pre Condition: | Recommended completion of Integrating Avaya Aura® Core Components training or equivalent experience. Basic knowledge of SIP, VoIP, and Avaya Aura solutions is recommended. |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 2: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Topic 3: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Topic 4: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Topic 5: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 6: Call Flow Analysis | 15%-20% | - Call Processing
|
Avaya Aura® Core Components Support Certified Sample Questions:
1. When comparing two Remote Worker SIP clients, one is an Avaya Communicator soft client and the other is a
96X1SIP hardphone, which statement is true?
A) The Avaya Communicator receives its SIP Controller List via 46xxsettings.txt file download, whereas the 96x1 receives its SIP Controller List by PPM download.
B) Both Avaya Communicator and 96X1SIP clients register with SM via SBCE and receive their SIP Controller List by PPM download.
C) Avaya Communicator registers with CM via SBCE whereas the 96X1SIP telephone registers with SM via SBCE.
D) Avaya Communicator registers with SM via SBCE whereas the 96X1SIP telephone registers with CM via SBCE.
E) If required, Avaya Communicator and 96X1SIP clients will automatically upgrade themselves from software stored on the SBCE.
2. In which five states can an Avaya Aura System Manager (SMGR) Alarm exist? (Choose five.)
A) Cleared
B) Active
C) Pending
D) Closed
E) Ignored
F) Raised
G) Acknowledged
H) Resolved
3. Which screen in the Avaya Aura Media Server will display the Media Server service status and Operational State?
A) Element Status
B) Cluster Status
C) Monitoring
D) Server Status
E) System Manager Dashboard
4. What happens if Session Manager cannot find a matching SIP Communication Profile for a user in its SIP registry when that user tries to make a SIP call?
A) The caller receives a busy tone.
B) Network Routing Policy (NRP) is consulted for further routing instructions.
C) Session Manager attempts to create a new SIP Communication Profile for the user.
D) The call is sent to Communication Manager to check if the number dialed exists in CM's call routing tables.
E) The call is routed to voicemail to check if the extension is associated with a mailbox.
5. A customer called Avaya Support stating that shortly after some maintenance work was done, they cannot make or receive calls. Which command in Avaya Aura Communication Manager (CM) can the administrator execute to determine if the H.248 Gateways were placed in a maintenance busy state?
A) Trace trunk x
B) Status health
C) Status signaling group x
D) Status maintenance busy
E) Status media-gateways
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,F,G,H | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
By Justin
