Exam Code: 920-344
Exam Name: BCM50 Rls.3.0 and BCM200/400 Rls.4.0 Sales Engineering
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification

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Updated: Jul 26, 2026

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Nortel 920-344 Exam Overview:

Certification Vendor:	Nortel
Exam Name:	Nortel BCM50 Rls.3.0 and BCM200/400 Rls.4.0 Sales Engineering
Exam Number:	920-344
Available Languages:	English
Related Certifications:	Nortel Business Communications Manager (BCM) Certification Program
Exam Format:	Multiple choice, Scenario-based questions
Sample Questions:	Nortel 920-344 Sample Questions
Exam Way:	Typically delivered through authorized training and certification centers; format may vary (online proctored or onsite testing depending on region and program status)
Pre Condition:	Recommended familiarity with telephony systems and Nortel BCM product family; sales or technical pre-sales experience is beneficial

Nortel 920-344 Exam Syllabus Topics:

Section	Objectives
Topic 1: Telephony Features and Applications	- Call processing features (routing, forwarding, hunting) - Voice messaging and unified messaging integration - IP telephony capabilities and endpoints
Topic 2: Sales Engineering and Solution Design Scenarios	- Competitive positioning and value proposition - Customer requirement analysis and mapping - Solution proposal design for SMB environments
Topic 3: Installation and Configuration Overview	- Trunk configuration (PRI, SIP, analog) - Basic system setup and provisioning - User and extension management
Topic 4: System Design and Sales Engineering Concepts	- Network integration and VoIP fundamentals - Solution sizing and deployment considerations - Migration paths and upgrade strategies
Topic 5: BCM Product Architecture and Positioning	- BCM50 Rls.3.0 overview and capabilities - BCM200/400 Rls.4.0 platform comparison and positioning - Target markets and customer use cases

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