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Microsoft AB-210 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Accelerating Sales Pipelines with AI in Dynamics 365 |
| Exam Number: | AB-210 |
| Exam Duration: | 120 minutes |
| Exam Price: | USD (varies by country/region) |
| Passing Score: | 700 |
| Real Exam Qty: | Not publicly disclosed (varies per exam delivery) |
| Available Languages: | English |
| Certificate Validity Period: | Microsoft certification validity subject to renewal policy |
| Exam Format: | Multiple choice, Multiple response, Scenario-based questions |
| Related Certifications: | Microsoft Certified: Dynamics 365 Sales AI Consultant Associate |
| Sample Questions: | Microsoft AB-210 Sample Questions |
| Exam Way: | Delivered via Pearson VUE testing centres and online proctored exam registration through Microsoft. |
| Pre Condition: | Recommended intermediate knowledge of Microsoft Power Platform configuration, sales processes, and Dynamics 365 Sales features. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/d365-sales-ai-consultant-associate/ |
Microsoft AB-210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Optimize AI-driven sales | 20–25% | - Configure predictive scoring and relationship intelligence - Prepare and deploy AI agents in Sales - Set up conversational intelligence and forecasting - Design AI-first sales strategy with Copilot and agents |
| Topic 2: Configure Dynamics 365 Sales core features for AI | 15–20% | - Evaluate prerequisites for deploying Sales - Configure timeline and data import/export - Configure mailboxes and business process flows - Examine Sales security model |
| Topic 3: Qualify and prioritize leads using AI | 15–20% | - Configure Sales Qualification Agent and monitor its performance - Fine-tune predictive scoring model - Configure lead and opportunity experience |
| Topic 4: Extend and enhance Sales | 10–15% | - Create Power Platform components (Power Automate, Power Apps, Power BI) - Deploy and configure Sales mobile app and Teams calling |
| Topic 5: Develop deals using intelligent opportunity research | 25–30% | - Configure and use Sales Research Agent insights - Configure Sales Close Agent and interpret actions - Optimize opportunity management and pipeline views |
Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:
1. Drag and Drop Question
You configure the product catalog for a company. The company sells drones, spare batteries, and accessories.
The company has the following requirements:
- Must define shared properties for several drone models.
- Must combine drones and accessories into a package.
- Must represent a single drone model.
You need to determine how product catalog elements should be configured.
Which catalog component should you use for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
2. A company is using AI agents in Dynamics 365 Sales.
The company requires that the agent must do the following:
- Research incoming leads and generate initial outreach email.
- Autonomously contact leads, follow up, and evaluate qualification
during the process.
You need to identify which AI agent in Sales supports these requirements.
Which agent type should you use?
A) Sales Close Agent: Engage
B) Sales Close Agent: Research
C) Sales Qualification Agent: Research and engage
D) Sales Qualification Agent: Research-only
3. A regional manager wants to determine whether a declining opportunity score resulted from reduced customer engagement rather than pricing changes. Which feature provides the most relevant insight?
A) Goal Management
B) Forecast category configuration
C) Product catalog
D) Relationship Analytics timeline
4. Hotspot Question
You are implementing Dynamics 365 Sales for a company.
The company sells products globally and requires pricing to be managed for different currencies.
The company has the following requirements:
- Must define the quantities in which a product can be sold.
- Must group product pricing based on different currencies.
- Must identify the sale price of a product.
You need to configure the product catalog.
How should each pricing requirement be configured? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
5. Hotspot Question
You are a Dynamics 365 administrator. The sales team uses goals to track actual to target opportunity amounts.
A salesperson reviews their goals chart and observes the following:
An opportunity updated today is not included in the chart.
The time period for the goal is not accurate.
You need to resolve these issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: Only visible for members | Question # 5 Answer: Only visible for members |
By Rebecca
