Exam Code: C-C4HFSM-91
Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate

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Updated: Sep 24, 2026

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SAP C-C4HFSM-91 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Application Associate - SAP Field Service Management 19Q1
Exam Number:	C-C4HFSM-91
Related Certifications:	SAP Certified Application Associate - SAP Service Cloud SAP Customer Experience Certifications
Available Languages:	English
Exam Price:	USD 550
Real Exam Qty:	80
Passing Score:	63%
Exam Format:	Multiple Response, Scenario-Based Questions, Multiple Choice
Exam Duration:	180 minutes
Certificate Validity Period:	Certification valid for the respective SAP product release
Sample Questions:	SAP C-C4HFSM-91 Sample Questions
Exam Way:	SAP Certification Hub online proctored exam or authorized SAP testing center.
Pre Condition:	No mandatory prerequisite certification. SAP recommends practical experience with SAP Field Service Management implementation and configuration.
Official Syllabus URL:	https://training.sap.com/certification/c_c4hfsm_91-sap-certified-application-associate---sap-field-service-management-19q1-g/

SAP C-C4HFSM-91 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Self-Service and Crowd Service	< 8%	- Customer Engagement 1. Customer Communication 2. Self-Service Portal 3. Crowd Workforce Management
Topic 2: Business Rules and Automation	8% - 12%	- Automation Features 1. Workflow Automation 2. Business Rules 3. Notifications and Triggers
Topic 3: Analytics and Reporting	8% - 12%	- Business Analytics 1. Performance Analysis 2. KPIs and Metrics 3. Dashboards 4. Operational Reporting
Topic 4: Administration and Configuration	8% - 12%	- System Administration 1. Permissions and Roles 2. Company Settings 3. User Management 4. Security Configuration
Topic 5: Integration	8% - 12%	- System Connectivity 1. SAP C/4HANA Integration 2. SAP ERP Integration 3. API Usage 4. Data Synchronization
Topic 6: Master Data Management	12% - 18%	- Master Data Configuration 1. Data Import and Maintenance 2. Business Partners 3. Organizational Structures 4. Equipment and Installed Base
Topic 7: Smartforms and Reporting	8% - 12%	- Forms and Documentation 1. Customer Sign-Off 2. Smartform Design 3. Template Management 4. Reporting and Output Generation
Topic 8: Mobile Field Service Execution	12% - 18%	- Mobile Application Usage 1. Time and Material Recording 2. Activity Execution 3. Offline Capabilities 4. Workflow Management
Topic 9: Planning and Dispatching	12% - 18%	- Resource Planning 1. Assignment Management 2. Skills and Availability Matching 3. Scheduling and Dispatching 4. Capacity Planning

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

Question #1

Which of the following things are part of the Field Service Mobile app? 'Choose Two correct answers.

A. Skills
B. Projects
C. Activities
D. Service Calls

Reveal Solution Discussion 0

Correct Answer: C,D 🗳️

Question #2

Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.

A. Workflow Steps Feature
B. Check in Feature
C. GPS tracking Feature
D. Activity Feedback Feature
E. Checkout Feature

Reveal Solution Discussion 0

Correct Answer: B 🗳️

Question #3

Which checklist-elements are available in Coresystems Field Service Solution? Choose Three correct answers.

A. Series
B. Number input
C. Date and Time Input
D. Concatinator
E. Attachment picker

Reveal Solution Discussion 0

Correct Answer: A,B,C 🗳️

Question #4

Where can you define the user access to the SAP Field Management mobile app? Choose the correct answer.

A. In the SAP Field Service Management mobile app
B. In the SAP Field Service Management self-service portal
C. In the SAP Field Service Management Web app
D. In the SAP Field Service Management Crowd Service Marketplace

Reveal Solution Discussion 0

Correct Answer: C 🗳️

Question #5

Which statements are correct regarding data sync rules. Choose Three correct answers.

A. To enable Data Sync Rules, go to the admin app, within Cloud Account, select the correct User Group, select edit and enable the desired Data Sync Rule
B. Data Sync Rules only limit the data in mobile devices. not web apps
C. You can limit the data sent to the mobile device using Data Sync Rules
D. They are used to optimize mobile performance

Reveal Solution Discussion 0

Correct Answer: B,C,D 🗳️

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