Exam Code: CIS-CSM
Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)
Certification Provider: ServiceNow
Corresponding Certification: CIS-Customer Service Management

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Updated: Sep 05, 2026

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ServiceNow CIS-CSM日本語 Exam Overview:

Certification Vendor:	ServiceNow
Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Number:	CIS-CSM
Related Certifications:	ServiceNow Certified System Administrator (CSA)
Real Exam Qty:	60
Passing Score:	Predetermined cut score, approximately 70%
Available Languages:	English
Exam Format:	Multiple Select (multiple answers), Multiple Choice (single answer)
Exam Duration:	90 minutes
Certificate Validity Period:	1 year, requires annual maintenance
Exam Price:	$315 USD
Recommended Training:	ServiceNow Administration Fundamentals Customer Service Management Essentials
Exam Registration:	Official Exam Registration
Sample Questions:	ServiceNow CIS-CSM日本語 Sample Questions
Exam Way:	Online proctored (OnVUE) or onsite at Pearson VUE test centers
Pre Condition:	ServiceNow Certified System Administrator (CSA) certification required; recommended 6–12 months hands-on CSM implementation experience
Official Syllabus URL:	https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-customer-service-management?id=kb_article_view&sys_kb_id=3593762683fcf6100593bcffeeaad31a

For more info read reference:

CIS-CSM Official Certification Site

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:

Functionality and features added or changed in the current release
Basic and advanced features in baseline installation of the current release
Basic and advanced operations performed by users and the system
State model and default process flow

ServiceNow CIS-CSM日本語 Exam Syllabus Topics:

Section	Weight	Objectives
CSM configuration	38%	- Routing and assignment rules - Case types configuration - Supported communication channels - CSM application setup
CSM Workspace, Portals, Service Catalog, Analytics, and Reporting	8%	- Platform analytics and reporting tools - Special handling notes, SLAs, and targeted communications - Customer portals and service catalog setup
Case management	17%	- Case digests and service definitions - Case actions, tasks, and escalations - Case state flows and lifecycle - Major issue management - CSM workspace usage
CSM foundational data model	27%	- Contracts and entitlements - Business models - Product models - Install base management
CSM Best Practices and Knowledge Management	10%	- Knowledge management functionality - CSM implementation best practices - Article quality and search

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