Exam Code: C_C4HFSM_91
Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate

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Updated: Aug 10, 2026

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SAP C_C4HFSM_91 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Application Associate - SAP Field Service Management 19Q1
Exam Number:	C_C4HFSM_91
Exam Price:	USD 550
Available Languages:	English
Certificate Validity Period:	Certification valid for the respective SAP product release
Real Exam Qty:	80
Passing Score:	63%
Exam Duration:	180 minutes
Related Certifications:	SAP Certified Application Associate - SAP Service Cloud SAP Customer Experience Certifications
Exam Format:	Multiple Choice, Multiple Response, Scenario-Based Questions
Sample Questions:	SAP C_C4HFSM_91 Sample Questions
Exam Way:	SAP Certification Hub online proctored exam or authorized SAP testing center.
Pre Condition:	No mandatory prerequisite certification. SAP recommends practical experience with SAP Field Service Management implementation and configuration.
Official Syllabus URL:	https://training.sap.com/certification/c_c4hfsm_91-sap-certified-application-associate---sap-field-service-management-19q1-g/

SAP C_C4HFSM_91 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Self-Service and Crowd Service	< 8%	- Customer Engagement 1. Customer Communication 2. Crowd Workforce Management 3. Self-Service Portal
Topic 2: Planning and Dispatching	12% - 18%	- Resource Planning 1. Capacity Planning 2. Scheduling and Dispatching 3. Assignment Management 4. Skills and Availability Matching
Topic 3: Master Data Management	12% - 18%	- Master Data Configuration 1. Data Import and Maintenance 2. Organizational Structures 3. Business Partners 4. Equipment and Installed Base
Topic 4: Business Rules and Automation	8% - 12%	- Automation Features 1. Business Rules 2. Notifications and Triggers 3. Workflow Automation
Topic 5: Analytics and Reporting	8% - 12%	- Business Analytics 1. Dashboards 2. Operational Reporting 3. Performance Analysis 4. KPIs and Metrics
Topic 6: Integration	8% - 12%	- System Connectivity 1. Data Synchronization 2. SAP ERP Integration 3. API Usage 4. SAP C/4HANA Integration
Topic 7: Smartforms and Reporting	8% - 12%	- Forms and Documentation 1. Customer Sign-Off 2. Reporting and Output Generation 3. Template Management 4. Smartform Design
Topic 8: Mobile Field Service Execution	12% - 18%	- Mobile Application Usage 1. Activity Execution 2. Offline Capabilities 3. Time and Material Recording 4. Workflow Management
Topic 9: Administration and Configuration	8% - 12%	- System Administration 1. User Management 2. Permissions and Roles 3. Security Configuration 4. Company Settings

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. You are a service planner in SAP Field Service management. How Can you find a suitable technician in the planning board? Choose the correct answer.

A) Use a business rule
B) Use a workflow
C) Use a filter
D) Use a checklist

2. Where in the mobile app can a user add pictures'). Choose Two correct answers.

A) On a service call
B) On a business partner
C) In an expense
D) With a checklist

3. As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.

A) Create a follow-up activity from the Expenses page.
B) Create a follow-up activity from the Efforts page.
C) Create a follow-up activity from the Smart fom page.
D) Create a follow-page activity from within the service call

4. What is needed to design a checklist? Choose the correct answer.

A) Checklist Designer needs to be installed in your ERP
B) The checklist template needs to be in status "Editing"
C) You need to download Checklist designer from SAP
D) You need a checklist designer license

5. Which tool is used to build an online cloud report'? Choose the correct answer.

A) Microsoft Reports
B) Crystal Reports
C) Crystal Dashboards
D) Caspar Studio
E) Jaspersoft Studio

Solutions:

Question # 1
Answer: C

Question # 2
Answer: C,D

Question # 3
Answer: D

Question # 4
Answer: B

Question # 5
Answer: E

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