Exam Code: HP3-X02
Exam Name: Servicing HP Elite Notebook Products
Certification Provider: HP
Corresponding Certification: HP ExpertONE Certification

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Updated: Jul 27, 2026

No. of Questions: 20 Questions & Answers with Testing Engine

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HP HP3-X02 Exam Overview:

Certification Vendor:	HP Inc.
Exam Name:	Servicing HP Elite Notebook Products
Exam Number:	HP3-X02
Exam Duration:	60 minutes
Exam Price:	$45 - $60 USD
Available Languages:	English
Passing Score:	70%
Real Exam Qty:	20
Related Certifications:	HP3 Series Service Certifications HP Elite Hardware Servicing
Exam Format:	Multiple Choice, Single Answer, Multiple Answer
Certificate Validity Period:	2 years
Recommended Training:	HP Service Manuals & Guides HP Partner Learning Center
Exam Registration:	HP ExpertONE Certification Portal Pearson VUE HP Certification
Sample Questions:	HP HP3-X02 Sample Questions
Exam Way:	Online non-proctored web-based exam via Pearson VUE, must be completed within 24 hours of purchase
Pre Condition:	HP Partner Portal registration recommended; basic PC hardware service knowledge required
Official Syllabus URL:	https://certification-learning.hp.com/

HP HP3-X02 Exam Syllabus Topics:

Section	Weight	Objectives
Disassembly, Replacement and Assembly	30%	- Thermal system and cooling maintenance - Removal and replacement of internal components - Battery, keyboard, display, and system board service - Safety procedures and ESD protection
Troubleshooting and Diagnostics	30%	- Power system and boot issues - Storage, memory, and system performance - Using HP diagnostics tools and error codes - Display, video, and audio problems - Networking, wireless, and peripheral connectivity
Firmware, Software and Security	15%	- BIOS/UEFI updates and configuration - HP system software and driver installation - HP security features and recovery procedures
Service Procedures and Compliance	5%	- Warranty and service policy guidelines - Part ordering and replacement rules
Product Overview and Specifications	20%	- HP Elite Notebook series models and families - Features, ports, and system configuration - System architecture and component specifications

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