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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN / PeopleCert (ITIL certification owner) |
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL-F (EXIN legacy: EX0-001 / ITIL 4 Foundation varies by provider) |
| Certificate Validity Period: | 3 years (renewal required under ITIL certification renewal scheme) |
| Exam Price: | Varies by region and provider (approx. USD 300–500 equivalent) |
| Exam Format: | Multiple choice, Closed book, Computer-based exam |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Available Languages: | English, German, French, Spanish, Japanese, Portuguese, Chinese |
| Passing Score: | 65% (26 out of 40 questions) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Specialist ITIL 4 Practice Manager |
| Recommended Training: | PeopleCert Official ITIL 4 Training Axelos ITIL Resources (ITSM guidance) |
| Exam Registration: | EXIN ITIL Certification Information PeopleCert ITIL 4 Certification Registration |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored or authorized test center (onsite), depending on provider |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT services is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/itil-4 |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: The Four Dimensions of Service Management | - Organizations and people - Partners and suppliers - Value streams and processes - Information and technology |
| Topic 2: ITIL Guiding Principles | - Core guiding principles
|
| Topic 3: Key Concepts of Service Management | - Value creation through services
|
| Topic 4: ITIL Practices Overview | - Technical management practices - General management practices - Service management practices |
| Topic 5: ITIL Service Value System (SVS) | - Service Value Chain activities
|
EXIN ITIL Foundation Sample Questions:
1. What is a change of state that has significance for the management of a configuration item (CI) called?
A) A baseline
B) An event
C) A request for change (RFC.
D) A change to a service level agreement
2. What is the BEST definition of an internal service?
A) It is a service delivered to the terms of a contract which enables a customer to achieve business outcomes
B) It is a service delivered between departments or business units in the same organization
C) It is any customer-facing service delivered by an outsourced provider
D) It is a supporting service delivered between functions of the IT service provider
3. What is used to control a process?
A) Inputs
B) Functions
C) Stakeholders
D) Objectives
4. What guidance does ITIL give on the frequency of production of service reporting?
A) Reports should be produced weekly
B) Service reporting intervals must be defined and agreed with the customers
C) Reporting intervals should be set by the service provider
D) Service reporting intervals must be the same for all services
5. Which statement BEST represents the guidance on incident logging?
A) Only incidents reported to the service desk can be logged
B) All incidents must be fully logged
C) Incidents must only be logged if a resolution is not immediately available
D) The service desk decide which incidents to log
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
By Dinah
