Frequently Asked Questions

Are your materials surely helpful and latest?

Yes, our ITIL-Practitioner exam questions are certainly helpful practice materials. Our pass rate is 99%. Our ITIL-Practitioner exam questions are compiled strictly. Our education experts are experienced in this line many years. We guarantee that our materials are helpful and latest surely. If you want to know more about our products, you can download our PDF free demo for reference. Also we have pictures and illustration for Self Test Software & Online Engine version.

Should I need to register an account on your site?

No. After purchase, our system will set up an account and password by your purchasing information. You can use it directly or you can change your password as you like. No need to register an account yourself.

Do you have money back policy? How can I get refund if fail?

Yes, we have money back guarantee if you fail exam with our products. Applying for refund is simple that you send email to us for applying refund attached your failure score scanned. Money will be back to what you pay. Normally we support Credit Card for most countries. Our refund validity is 60 days from the date of your purchase. Our customer service is 365 days warranty. Users can receive our latest materials within one year.

When do your products update? How often do our ITIL-Practitioner exam products change?

All our products are the latest version. If you want to know details about each exam materials, our service will be waiting for you 7*24*365 online. Our exam products will updates with the change of the real ITIL-Practitioner test. It is different for each exam code.

How long will my ITIL-Practitioner exam materials be valid after purchase?

All our products can share 365 days free download for updating version from the date of purchase. So don't worry. The exam materials will be valid for 365 days on our site.

How can I know if you release new version? How can I download the updating version?

We have professional system designed by our strict IT staff. Once the ITIL-Practitioner exam materials you purchased have new updates, our system will send you a mail to notify you including the downloading link automatically, or you can log in our site via account and password, and then download any time. As we all know, procedure may be more accurate than manpower.

What is the Self Test Software? How to use it? How about Online Test Engine?

Self Test Software should be downloaded and installed in Window system with Java script. After purchase, we will send you email including download link, you click the link and download directly. If your computer is not the Window system and Java script, you can choose to purchase Online Test Engine. It is available for all device such Mac.

Can I purchase PDF files? Can I print out?

Yes, you can choose PDF version and print out. PDF version, Self Test Software and Online Test Engine cover same questions and answers. PDF version is printable.

How many computers can Self Test Software be downloaded? How about Online Test Engine?

Self Test Software can be downloaded in more than two hundreds computers. It is no limitation for the quantity of computers. So does Online Test Engine. You can use Online Test Engine in any device.