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ITIL Intermediate Qualification: Operational Support and Analysis (OSA) is a piece of the ITIL Service Capability work stream domain. It is designed to evaluate the competence of the professionals in applying OSA practices to the support and resolution of the lifecycle of service management. It covers the following Information Technology Infrastructure Library role, process as well as function areas: request fulfillment, event management, problem management, management of IT operations, management of incidents, application management, access management, and technical management.
PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam
PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam validate the Candidates working knowledge of OSA to enable event, incident, request, problem, access, technical, IT operations and application management. It also tests the Candidates have the ability to manage the everyday operation of IT services. Candidate must have a strong understanding to implement the ITIL processes that will help them to deliver and support services to customers.
EXIN ITILSC-OSA日本語 Exam Overview:
| Certification Vendor: | EXIN / PeopleCert (ITIL Framework) |
| Exam Name: | ITIL Service Capability Operational Support and Analysis Exam |
| Exam Number: | ITILSC-OSA |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Passing Score: | 70% (28/40) |
| Real Exam Qty: | 8 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Related Certifications: | ITIL Foundation Certificate in IT Service Management ITIL Service Capability SOA Other ITIL Intermediate Capability Modules |
| Sample Questions: | EXIN ITILSC-OSA日本語 Sample Questions |
| Exam Way: | Proctored exam (scenario-based multiple choice) taken at an authorized test center or online via an accredited testing partner.:contentReference[oaicite:1]{index=1} |
| Pre Condition: | Must hold ITIL Foundation Certificate in IT Service Management (or equivalent) to be eligible to sit the exam; formal training from an accredited provider is recommended.:contentReference[oaicite:0]{index=0} |
| Official Syllabus URL: | https://www.exin.com/itil-certification/ |
For more info visit:
PeopleCert ITILSC-OSA Exam Reference
EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Event Management | - Event Management Process
|
| Topic 2: Service Desk | - Service Desk Function
|
| Topic 3: Problem Management | - Problem Management Process
|
| Topic 4: Request Fulfilment | - Request Fulfilment Process
|
| Topic 5: Incident Management | - Incident Management Process
|
| Topic 6: Access Management | - Access Management Process
|
| Topic 7: Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Topic 8: Functions and Roles | - Operational Roles & Functions
|
| Topic 9: Technology and Implementation Considerations | - Technology in OSA
|
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