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Pegasystems PEGAPCDC86V1 Exam Overview:
| Certification Vendor: | Pegasystems |
| Exam Name: | Pega Certified Decisioning Consultant (PCDC) 86V1 |
| Exam Number: | PEGAPCDC86V1 |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Related Certifications: | Pega Certified System Architect (PCSA) Pega Certified Senior Decisioning Consultant |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60 |
| Exam Price: | USD 175 |
| Exam Format: | Multiple Choice, Scenario-Based, Drag-and-Drop |
| Available Languages: | English, French |
| Recommended Training: | Pega Customer Decision Hub 8.6 Training Pega Academy Self-Study |
| Exam Registration: | Pega Academy Exam Page Pearson VUE Registration |
| Sample Questions: | Pegasystems PEGAPCDC86V1 Sample Questions |
| Exam Way: | Online proctored or onsite test center via Pearson VUE; retired June 30, 2022 |
| Pre Condition: | No mandatory prerequisites; recommended: basic Pega Platform knowledge, familiarity with Customer Decision Hub |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-decisioning-consultant |
Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Actions and Treatments | 15% | - Web offer presentation - Define and manage customer actions - Outbound action configuration |
| Topic 2: Next-Best-Action Concepts | 8% | - One-to-one customer engagement - Contact center value optimization - Always-on outbound fundamentals - Define starting population |
| Topic 3: Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
| Topic 4: AI and Arbitration | 8% | - Business rule prioritization - AI-based prioritization - Action arbitration logic |
| Topic 5: Contact Policy and Volume Constraints | 13% | - Prevent action overexposure - Tracking periods for policies - Outbound volume limiting |
| Topic 6: Decision Strategies | 25% | - Implement eligibility rules - Use predictive models - Simulate and test strategies - Design and build decision strategies |
| Topic 7: Channels | 10% | - Real-time containers - Third-party integration - Email offer delivery |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. To which types of decisions can Pega Customer Decision Hub be applied?
A) Determining the cause of a customer's problem
B) Determining how to optimize the product portfolio to increase market share
C) Determining how to retain a customer
D) Determining why response rates for a campaign in one region are below average
2. HOTSPOT
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.
How do you configure the engagement policies to implement this requirement?
3. To calculate the total number of customer responses of four actions in a group, you must use________________.
A) one Set Property component
B) four Group By components
C) one Group By component
D) four Set Property components
4. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
A) Create an adaptive model rule at the Issue-level.
B) Ensure that the propensity is enabled in Arbitration tab.
C) Enable an action value in the prioritization formula.
D) Create a prioritization decision strategy at the Group-level.
5. To access a property from an unconnected component, you use the____________.
A) dot-property value directly
B) customer-dot-property construct
C) property value
D) component-dot-property construct
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: Only visible for members | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
By Lyle
