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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Back Request (CBR)
B) Call Completion Busy Subscriber (CCBS)
C) Call Completion No Reply (CCNR)
D) Call Back Assist (CBA)

2. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Email and Web Communication
B) Microsoft Lync Integration
C) Avaya Presence Service
D) AACC High Availability

3. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A) MAC address
B) IP address
C) Customer name
D) Host ID

4. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored In the Media Server.
B) It Is anchored In the G450.
C) It Is anchored In the Media Processing Platform.
D) It Is anchored in the Session Manager.

5. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Control Manager
B) Avaya Breeze® Platform
C) Avaya IX™ Workforce Engagement
D) Avaya IX™ Workspaces

Solutions: