Last Updated: Aug 18, 2026
No. of Questions: 140 Questions & Answers with Testing Engine
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Passing score: 70%
Language of examination: English
Format: several choices (single answer)
The number of questions: 60-75
Platform of examination: web or on-site
There are at least four potential responses to each multiple-choice exam query. The candidate taking the examination tests the option of reaction and selects the one reaction to address the query as accurately as possible.
There are at least four potential responses to every multiple-choice test query. How many of the answers should be chosen will be listed in the query. The candidate taking the test reviews the response options and takes ALL the responses that address the query correctly. There are two or three correct responses to multiple-choice questions.
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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sam-blueprint.pdf
| Section | Weight | Objectives |
|---|---|---|
| Extending SAM | 15% | - Reporting, implementation, and maintenance - Software installation optimization - Software model lifecycle and retirement |
| Data Integrity – Attributes and Sources for the Data | 28% | - Software discovery and normalization - Content service - Importing data |
| Operational Integration of Software Processes | 13% | - Software remediation - Contract and change management - Service catalog and procurement |
| Software Asset Core Overview & Fundamentals | 14% | - Software asset management basics - Application introduction and recommended practices - Process architecture |
| Practical Management of Software Compliance | 30% | - License metrics, entitlements, and allocations - Products and models - Software reconciliation |
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