Last Updated: May 31, 2026
No. of Questions: 340 Questions & Answers with Testing Engine
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Earning a certification is a surefire step in your career. The most important thing is to ensure that you are always updated with the major changes taking place in the industry. The Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate is just a starting point for your career, which opens doors to many opportunities for you. Thus, with such a certificate, you will stand a chance to get the role-based expert certification like the Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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Candidates must know the exam topics before they start of preparation. because it will really help them in hitting the core. Our Microsoft MB-230 exam dumps will include the following topics:
1. Perform configuration (25-30%)
Configure Service Management settings
Configure processes
Create and configure customer service visualizations
2. Manage cases and the knowledge base (30-35%)
Create and manage cases
Create and manage the knowledge base
3. Manage queues, entitlements, and SLAs (25-30%)
Create and manage queues
Create and manage entitlements
Create and manage SLAs
4. Configure voice of the customer (15-20%)
Create surveys
Preview, test, and publish surveys
Manage survey responses
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