Last Updated: Aug 22, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Common B2C Service Features | 15% | - General Platform Functionality
|
| Knowledge Advanced | 35% | - Advanced Configuration
|
| Reports and Analytics | 15% | - Knowledge Reports
|
| B2C Service Knowledge Foundation | 35% | - Content Authoring and Management
|
1. In Knowledge Advanced Search what is the use of the Concept feature?
A) Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
B) Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
C) Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
D) Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
2. Which two statements are true about Knowledge Advanced views? (Choose two.)
A) In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
B) Views do not depend on the number and purpose of the interface that your organization uses.
C) You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
D) View cannot be renamed or deleted but only modified.
E) In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
3. Which two queues have manual pull policy? (Choose two.)
A) Round Robin (Logged in)
B) Round Robin (All)
C) Manual
D) Standard
E) Last In First Out (LIFO)
4. Which two statements are true about the Connect Common Object Model? (Choose two.)
A) An array object is a collection of primary objects.
B) Primary objects have only independent life cycles.
C) CRUD operations can be performed on sub-objects only through their parent primary object.
D) Sub-objects contain only primitive data types.
E) Primary objectscontain either primitive data types or sub-objects.
5. Which statement is true about dashboards?
A) A new dashboard can be scheduled with alerts
B) A new dashboardmust have more than one report.
C) A new dashboard can be created by copying an existing dashboard.
D) The dashboard design center's reports explorer lists only reports that can beadded to a dashboard.
E) A new dashboard can be created only by dragging existing reports to the dashboard design center.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,E | Question # 3 Answer: A,D | Question # 4 Answer: B,C | Question # 5 Answer: C |
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