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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps.
1. Create a new Field Generation prompt template.
2. Choose Case as the object type.
3. Select the custom field AI_Analysis_c as the target field.
After creating the prompt template, the Agentforce Specialist saves, tests, and activates it.
Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the Agentforce Specialist was editing the field, it was behaving as a normal field.
Which critical step did the Agentforce Specialist miss?

A) They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead.
B) They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.
C) They forgot to edit the Lightning page layout and associate the field to a prompt template

2. An Agentforce Specialist wants to ensure their custom agent action performs as expected in conversations. What should the Agentforce Specialist focus on when creating action instructions?

A) Include comprehensive detailed descriptions and perform smoke testing.
B) Write concise agent action instructions and test in Agentforce Builder.
C) Ensure the agent action label matches the utterance's intent.

3. Universal Containers wants to incorporate the current order fulfillment status into a prompt for a large language model (LLM). The order status is stored in the external enterprise resource planning (ERP) system. Which data grounding technique should the Agentforce Specialist recommend?

A) Eternal Object Record Merge Fields
B) External Services Merge Fields
C) Apex Merge Fields

4. An Agentforce agent must retrieve data from Salesforce and an external system. What is the recommended approach?

A) Use Apex or Flow with external integrations
B) Copy external data into prompts manually
C) Train the LLM on external data
D) Disable grounding

5. When is the Agent-to-Agent (A2A4) protocol an appropriate communication choice?

A) When agents need to access tools
B) When agents need to collaborate
C) When agents need to invoke third-party API

Solutions: