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Salesforce Certified B2C Solution Architect Sample Questions:

1. A holding company owns and operates a large number of brands internationally. They are interested in migrating to a Salesforce multi-cloud solution to optimize IT spending across the brands. The brands would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.
Given that the company has operations and customers in multiple countries around the world, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security7 Choose 2 answers

A) Consider implementing enhanced transaction security to apply appropriate actions to monitor and control Service Cloud user activity.
B) When implementing an B2C Commerce storefront, consider providing shoppers a mechanism to download their data.
C) Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.
D) Consider implementing Customer Data Platform (CDP) to ensure compliance with data protection laws.

2. A company is seeing an increased volume of customers browsing for higher-value items, as well as longer consideration times before customers place orders based on what is in their shopping carts.
What are two tactics that a Solution Architect could recommend to increase checkouts and decrease the time from adding items to completing a checkout?
Choose 2 answers

A) Enable customer service agents to update and complete a cart transaction on behalf of the customer.
B) Monitor the cart items and time since it has been active in B2C Commerce and send a reminder and checkout incentive 18 hours after the cart was last modified.
C) When the cart value reaches a certain value, push a chat request to assist the customer with the checkout process.
D) Enable customer service agents to enroll customers in an Abandoned Cart Journey in Marketing Cloud if an interaction does not result in the processing of an order.

3. Universal Containers (UC) is sending Invoice data from an external ERP system into their Salesforce org.
Management is worried about data storage in their org, and after some analyses, they have identified the ERP Invoice records responsible for over 40% of the data storage. Their current business process does not require a Salesforce user to edit these records, so they can be read-only.
What recommendation should a Solution Architect make in order to reduce the storage size in Salesforce and still be able to access the ERP Invoice records in Salesforce?

A) Use Salesforce Connect/External Objects (with custom Apex adapters)
B) Use Platform Events to sync Invoice record changes
C) Build a custom solution to view the ERP Invoice records in Salesforce
D) Use Change Data Capture to sync Invoice records

4. An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?

A) Shield and Event Monitoring Analytics App, Pardot
B) REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio
C) Digital Engagement, Shield with Splunk, Social Engagement Studio
D) Salesforce Field Service, Shield Encryption at rest. Digital Engagement

5. During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.
Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?
Choose 3 answers

A) Will the teams need the ability to change designs?
B) Does the team need front-end development capabilities?
C) How many survey responses would you anticipate in a peak 24-hour period?
D) Will you ever have more than nine possible answers for a survey question?
E) How often do you update surveys?

Solutions: