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Avaya 3000-2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000.2 |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) – SME Communications Avaya IP Office Platform Certifications |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice |
| Passing Score: | Not publicly disclosed by Avaya |
| Real Exam Qty: | 65–103 |
| Recommended Training: | Avaya ACSS SME Communications Official Course Avaya IP Office Implementation and Maintenance Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | Avaya 3000-2 Sample Questions |
| Exam Way: | Proctored onsite at Pearson VUE test centers or online proctored exam |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya IP Office and SME solutions and official Avaya training are strongly recommended |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Applications and Features | 20% | - Voice Mail and Messaging - Mobility and Collaboration Tools - Contact Center Basic Features |
| SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Avaya Aura SME Solution Components - Network and System Requirements |
| Maintenance and Administration | 15% | - Security and Access Management - System Monitoring and Diagnostics - Backup, Restore and Software Upgrades |
| Installation and Configuration | 25% | - IP Office Server and Software Installation - User, Extension and Trunk Setup - System Configuration and Licensing |
| Troubleshooting | 15% | - Common Voice and Connectivity Issues - Application and Service Recovery - Fault Isolation and Log Analysis |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)
A) IP Office Manager
B) System Status Application (SSA)
C) VoiceMail Pro Client
D) IP Office System Monitor
E) Avaya phones
2. What is happening when an IP412 control unit system status light is solid red?
A) The Local Area Network is not connected.
B) The IP Office Professional license is not installed or is not valid.
C) The .bin files are not loaded in the control unit.
D) The Voice Compression Module is not installed.
3. A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements?
A) G.729(a) for the SIP trunk and G.711 for the IP phones
B) G.711 for the SIP trunk and G.711 for the IP phones
C) G.711 for the SIP trunk and G.729(a) for the IP phones
D) G.729(a) for the SIP trunk and G.729(a) for the IP phones
4. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?
A) IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
B) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
C) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
D) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
5. When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?
A) IP500 IP Office Multi-Site Network (MSN)
B) Advanced Small Community Networking (SCAN)
C) Preferred Edition - Messaging
D) IP500 Voice Networking Channels
Solutions:
| Question # 1 Answer: A,B,E | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
By Elizabeth
