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Updated: Jul 29, 2026

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Avaya 6002-1 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam
Exam Number:6002-1
Related Certifications:Avaya Certified Support Specialist (ACSS)
Exam Price:$125 USD
Exam Duration:90–105
Certificate Validity Period:2 years
Exam Format:Multiple Choice, Multiple Select
Passing Score:68%–70%
Real Exam Qty:60–69
Available Languages:English, Japanese
Recommended Training:Avaya Aura CM Messaging Implementation
Implementing Avaya Aura Communication Manager R6.0
Exam Registration:Avaya Learning Center
Sample Questions:Avaya 6002-1 Sample Questions
Exam Way:Proctored online or onsite at authorized testing centers via Avaya Learning Partner network
Pre Condition:Recommended: Hands-on experience with Avaya Aura Communication Manager, basic networking knowledge, and familiarity with Avaya implementation tools
Official Syllabus URL:https://www.avaya.com/en/support/training-certification/

Avaya 6002-1 Exam Syllabus Topics:

SectionWeightObjectives
Features, Protocols & Interoperability15%- Integration with Session Manager and third-party systems
- Encryption and security settings
- Shuffling, hairpinning, and media management
- SIP, H.323, and DCP protocols
Avaya Aura Communication Manager R6.0 Installation & Deployment25%- Survivable remote and duplex configurations
- System Platform and WebLM licensing
- Software installation and upgrade procedures
- Server platforms and templates
System Configuration & Administration30%- Trunk groups, signaling, and call routing
- Media gateways and circuit packs
- SAT commands and system parameters
- IP endpoints, DCP, and SIP devices
CM Messaging Integration & Configuration20%- Mailbox and user provisioning
- Integration with Communication Manager
- Voice mail features and call coverage
- CM Messaging server installation
Maintenance, Monitoring & Troubleshooting10%- Alarm monitoring and logging
- Gateway and endpoint troubleshooting
- Backup and restore procedures
- Common fault isolation and resolution

Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:

1. A technician has installed pair or duplication S8800 servers with IPSI duplication.
Which two procedures indicate that the duplicate IPSIs are both operated? (Choose two)

A) IPSI circuit packs have been installed slots 1 and 2 carrier A and one of the IPSI LEDs is flashing.
B) The enable operation of IPSI Duplication field on the display system-parameter duplication form is set to y.
C) Execution of the test IPserver-interface command for both IPSI circuit packs shows PASS in the result column.
D) A paring test executed from the servers to the IPSIs and from the IPSIs to the servers returns success for the active IPSI and failure for the standby IPSI.


2. Which statement is true about duplex servers in CM 6.0?

A) The main and all survivable servers require an authentication file
B) The license for the survivable server is different than the license file of the main server
C) CM uses the high availability that system platform can now provide
D) The survivable remote Duplex template includes branch session ,manager


3. When configuring a G450 Media gateway, which two port settings must be set? (Choose two)

A) Auto-negotiation enabled
B) 100 MB port speed
C) Full Duplex
D) FTP Server


4. Which two statements describe the new procedures that a customer can use to directly and permanently turn ON or OFF licensed features in CM 6.0? (Choose two)

A) Customers can turn features ON or OFF using the WebLM server and the system platform management Console
B) Customers can turn features ON or OFF using the system management interface features administration page.
C) Customers can turn features ON or OFF using the change system parameters customer-options command on the system access terminal (SAT).
D) Customers can PDLS directly to turn futures ON or OFF and then download and install a new license file with the updated features.


5. A technician is planning to support to upgrade an Avaya communication Manager system to release 6.0 from Release 5.2
Which two tasks must be performed during the upgrade procedure? (Choose two)

A) The S8700-series servers must be displayed by S8800 servers.
B) All G350 gateways must replaced by S8800 servers.
C) The survivable remote servers must be upgraded by Release 6.0
D) The survivable Remote servers can stay at Release 5.2


Solutions:

Question # 1
Answer: B,C
Question # 2
Answer: C
Question # 3
Answer: B,C
Question # 4
Answer: A,D
Question # 5
Answer: A,C

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