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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:
1. Which statement is true?
A) Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses
B) Customer satisfaction improvement represents a financial benefit
C) Non-financial benefits should be identified by the customer's finance representative
D) In order to include expense savings in a business case, you should create a model to calculate the high to low range of savings
2. Which is an appropriate way to gain data useful for analyzing stakeholder support and power?
A) Analyze win rates for the past 10 proposals you made to the company
B) Focus group with a team of customer executives
C) Benchmark study
D) Business Motivation Model
3. Which tool should you use to identify the benefits from possible solutions?
A) Stakeholder map
B) Root cause analysis
C) Cause and effect benefit model
D) Business Motivation Model
4. Which behavior is appropriate when discovering requirements?
A) Avoid taking notes, since you can always return for a follow up
B) Actively listen to the customer's comments and effectively take notes
C) End meetings earlier than planned to show a sense of urgency
D) Answer customer questions with details and numbers to convince them you have a good idea about the solution to offer
5. Which describes a business capability assessment?
A) Review of current capability metrics
B) A survey covering skills levels within the customer's IT organization
C) How capabilities are currently implemented in competitive organizations (measurement formulas)
D) Brainstorming about how process model governance could be improved
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
By Hardy
