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The ADM-201 certification exam measures the individuals’ knowledge and skills in a wide range of areas. Each of the domains included in the test contains the specific technical tasks that the learners have to master. The outline of the exam topics as well as their weight in the content is provided below:
Domain 1: Organizational Setup (3%)
Within this objective, the candidates need to demonstrate that they have the relevant skills in describing the information discovered within the enterprise settings (including business hours, fiscal year, default settings, currency management) as well as differentiating various UI attributes controlled by an administrator, including the implications, such as search settings, UI settings, homepage layouts, and list views.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
Exam Topics
As for the domains measured in the official ADM-201 validations, they are as follows:
Managing Data:While taking your ADM-201 test you will need to prove you know how to import, update, transfer, and delete data, including CSV files, and what tools are the most appropriate for each process. You will also have to show competence in explaining ways to backup data and the capabilities of data validation tools.
Automation of Workflow and Processes: Within such an area, the candidates are expected to be able to automate email templates, leads, and cases, as well as set up work rules.
Standard and Custom Objects: As you are preparing for the Salesforce ADM-201 exam, you need to make sure that you understand and can describe relationship model and standard object architecture, as well as maintain data quality, work with page layouts, administer standard fields, create formula fields, work with various record types, and create selection fields.
Security and Access: Here, one must be able to restrict logins, set up record access, manage field-level security, determine object access, control access to events, tackle record access exceptions, and implement role hierarchy to manage records.
Sales and Marketing Applications: Among other things, candidates should know how to describe Salesforce Content capability, campaign management, lead automation tools, as well as understand the implications and capabilities of the sales process.
Service and Support Applications: The issues here will mainly have to do with the capabilities of case management. Thus, you will be asked several questions about case processes, settings, and assignments. In addition, before enrolling in the official exam make sure you have a clear understanding of Salesforce Knowledge and Salesforce Communities.
Analytics-Reports and Dashboards: This topic will get into the options available when creating or customizing a report, or modifying dashboards. Additionally, to do well on the test, it’s a must for you to know how to share a model on reports including the impact of sharing, and have a solid understanding of the capabilities of custom reports.
Salesforce ADM-201 Practice Test Questions, Salesforce ADM-201 Exam Practice Test Questions
The Salesforce ADM-201 exam is associated with the Salesforce Administrator certification. This certificate is intended for those professionals who have some experience as a Salesforce Administrator. The certification path covers a variety of applications, the functions and features available to the end-users, as well as the management & configuration options available to any administrator within Service, Sales, and Collaboration Clouds.
Salesforce ADM-201 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Administrator |
| Exam Number: | ADM-201 |
| Passing Score: | 65% |
| Exam Format: | Multiple Choice, Multi-Select |
| Certificate Validity Period: | 2 years (requires renewal) |
| Available Languages: | English, Japanese, Korean, Portuguese (Brazilian), Spanish |
| Real Exam Qty: | 60 |
| Exam Price: | $200 USD |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Certified Advanced Administrator Salesforce Certified Platform Developer I Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Cloud Consultant |
| Sample Questions: | Salesforce ADM-201 Sample Questions |
| Exam Way: | Online proctored exam at PSI testing centers or with remote proctoring |
| Pre Condition: | None required. Recommended: 6+ months hands-on Salesforce experience before attempting the exam. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/administrator |
Salesforce ADM-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Standard and Custom Objects | 8% | - Custom Object Creation - Object Relationships (Lookup, Master-Detail) - Standard Object Overview - Roll-up Summary Fields |
| Reports and Dashboards | 11% | - Joined Reports - Summary Reports and Matrix Reports - Dashboard Components - Report Builder - Scheduling Reports - Report Types |
| Data Management | 10% | - Data Export - Data Quality Best Practices - Data Loader - Duplicate Rules and Matching Rules - Data Import Wizard |
| Workflow and Process Automation | 17% | - Process Builder - Flows (Screen Flows, Autolaunched Flows) - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Approval Processes - Workflow Rules |
| Sales Cloud Applications | 10% | - Opportunity Management - Forecasting - Account and Contact Management - Sales Cloud Features - Products, Price Books, and Quotes |
| Organization Setup | 4% | - Lightning Experience vs Classic - Company Information - User Interface - Fiscal Year - Currency Management |
| Service Cloud Applications | 10% | - Service Contracts - Web-to-Case and Email-to-Case - Cases and Entitlements - Omni-Channel - Service Cloud Features |
| Activity Management and Chatter | 4% | - Chatter Groups and Feeds - Chatter Best Practices - Tasks and Events |
| Salesforce Mobile App and Lightning Experience | 6% | - Lightning Experience Features - Navigation and UI Customization - Salesforce Mobile App Configuration |
| Security and Access | 12% | - Record Access (OWD, Sharing Rules) - Salesforce Shield - Object-Level Permissions - Field-Level Security - Login Hours and IP Ranges |
| User Setup | 8% | - Role Hierarchy - User Licenses - User Creation and Management - Profile Configuration - Delegated Authentication - Permission Sets |
By Martha
