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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?
A) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
B) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D) Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
2. Name a capability available within HP Essential Support.
A) Ability to order replacement parts from HP for defective third-party components
B) Remote problem diagnosis and troubleshooting to resolve most issues
C) Online status tracking during repair of product while at the repair center
D) Guaranteed 24 x 7 support and next-day turnaround
3. A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?
A) Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
B) Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
C) Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
D) Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C |
By Bancroft
