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ISO ISOIEC20000LI Exam Overview:
| Certification Vendor: | Beingcert |
| Exam Name: | ISO/IEC 20000 Lead Implementer Exam |
| Exam Number: | ISOIEC20000LI |
| Related Certifications: | ISO/IEC 20000 Lead Auditor ISO/IEC 20000 Foundation ISO/IEC 20000 Implementer |
| Exam Format: | Multiple Choice |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Sample Questions: | ISO ISOIEC20000LI Sample Questions |
| Exam Way: | Computer-based examination; available through authorized training providers and online proctored testing platforms. |
| Pre Condition: | Recommended knowledge of IT Service Management concepts and ISO/IEC 20000 requirements. Prior implementation experience is beneficial. |
| Official Syllabus URL: | https://beingcert.com |
ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Planning an SMS Implementation | - Implementation Planning
|
| Preparation for Certification Audit | - Certification Readiness
|
| Monitoring and Measurement of an SMS | - Performance Evaluation
|
| Implementing an SMS Based on ISO/IEC 20000 | - Service Management Processes
|
| Fundamental Principles and Concepts of Service Management Systems | - Service Management System Concepts
|
| Continual Improvement | - Improvement Activities
|
| Service Management System Requirements | - ISO/IEC 20000 Requirements
|
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
1. 'The ISMS covers all departments within Company XYZ that have access to customers' data. The purpose of the ISMS is to ensure the confidentiality, integrity, and availability of customers' data, and ensure compliance with the applicable regulatory requirements regarding information security." What does this statement describe?
A) The information systems boundary of the ISMS scope
B) The physical boundary of the ISMS scope
C) The organizational boundaries of the ISMS scope
2. What should an organization demonstrate through documentation?
A) That the distribution of paper copies is regularly complete
B) That Its security controls are implemented based on risk scenarios
C) That the complexity of processes and their interactions is documented
3. Which statement is an example of risk retention?
A) An organization has decided to release the software even though some minor bugs have not been fixed yet
B) An organization terminates work in the construction site during a severe storm
C) An organization has implemented a data loss protection software
4. The application used by an organization has a complicated user interface. What does the complicated user interface represent in this case?
A) An extrinsic vulnerability, since it is fin external factor that impacts the asset
B) An intrinsic vulnerability, since it is a characteristic of the asset
C) A type of threat, since it may result in an unwanted incident
5. A company decided to use an algorithm that analyzes various attributes of customer behavior, such as browsing patterns and demographics, and groups customers based on their similar characteristics. This way.
the company will be able to identify frequent buyers and trend-followers, among others. What type of machine learning this the company using?
A) Supervised machine learning
B) Unsupervised machine learning
C) Decision tree machine learning
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
By Leona
