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ISO ISOIEC20000LI Exam Syllabus Topics:

SectionObjectives
Service Management System (SMS) Fundamentals- ISO/IEC 20000 standard structure and principles
- Scope and application of IT service management system
Service Lifecycle Processes- Service delivery and control processes
- Service design, transition, and operation
Service Management Planning and Implementation- Roles, responsibilities, and governance
- Establishing SMS implementation plan
Performance Evaluation and Improvement- Continual service improvement (CSI)
- Monitoring, measurement, and reporting

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. A small organization that is implementing an ISMS based on ISO/lEC 27001 has decided to outsource the internal audit function to a third party. Is this acceptable?

A) No, the outsourcing of the internal audit function may compromise the independence and impartiality of the internal audit team
B) Yes, outsourcing the internal audit function to a third party is often a better option for small organizations to demonstrate independence and impartiality
C) No, the organizations cannot outsource the internal audit function to a third party because during internal audit, the organization audits its own system


2. An organization wants to enable the correlation and analysis of security-related events and other recorded data and to support investigations into information security incidents. Which control should it implement7

A) Use of privileged utility programs
B) Installation of software on operational systems
C) Clock synchronization


3. Scenario 3: Socket Inc is a telecommunications company offering mainly wireless products and services. It uses MongoDB. a document model database that offers high availability, scalability, and flexibility.
Last month, Socket Inc. reported an information security incident. A group of hackers compromised its MongoDB database, because the database administrators did not change its default settings, leaving it without a password and publicly accessible.
Fortunately. Socket Inc. performed regular information backups in their MongoDB database, so no information was lost during the incident. In addition, a syslog server allowed Socket Inc. to centralize all logs in one server. The company found out that no persistent backdoor was placed and that the attack was not initiated from an employee inside the company by reviewing the event logs that record user faults and exceptions.
To prevent similar incidents in the future, Socket Inc. decided to use an access control system that grants access to authorized personnel only. The company also implemented a control in order to define and implement rules for the effective use of cryptography, including cryptographic key management, to protect the database from unauthorized access The implementation was based on all relevant agreements, legislation, and regulations, and the information classification scheme. To improve security and reduce the administrative efforts, network segregation using VPNs was proposed.
Lastly, Socket Inc. implemented a new system to maintain, collect, and analyze information related to information security threats, and integrate information security into project management.
Socket Inc. has implemented a control for the effective use of cryptography and cryptographic key management. Is this compliant with ISO/IEC 27001' Refer to scenario 3.

A) Yes, the control for the effective use of the cryptography can include cryptographic key management
B) No, because the standard provides a separate control for cryptographic key management
C) No, the control should be implemented only for defining rules for cryptographic key management


4. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on the scenario above, answer the following question:
Which of the following indicates that the confidentiality of information was compromised?

A) Service interruptions due to the increased number of users
B) Modification of patients' medical reports
C) Invasion of patients' privacy


5. An organization has established a policy that provides the personnel with the information required to effectively deploy encryption solutions in order to protect organizational confidential data. What type of policy is this?

A) High-level general policy
B) High-level topic-specific policy
C) Topic-specific policy


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C
Question # 3
Answer: A
Question # 4
Answer: C
Question # 5
Answer: C

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