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Exam Code: ITIL-5-Foundation
Exam Name: ITIL Foundation (Version 5)
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Level

Study with ITIL : ITIL-5-Foundation Exam Torrent as your best preparation materials

ITIL-5-Foundation

Updated: Oct 15, 2026

No. of Questions: 80 Questions & Answers with Testing Engine

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ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL Foundation (Version 5) Certification Exam
Exam Number:ITIL-5-Foundation
Real Exam Qty:40
Related Certifications:ITIL Strategy (Version 5)
ITIL Foundation Bridge (Version 5)
ITIL Service (Version 5)
ITIL Transformation (Version 5)
ITIL Product (Version 5)
ITIL Experience (Version 5)
Certificate Validity Period:3 years
Exam Price:From US$690.00
Passing Score:65% (26/40 questions)
Exam Format:Multiple choice, Single correct answer, Closed book
Available Languages:English, Italian, Japanese, Polish, German, Portuguese (Brazil), Spanish, French, Chinese
Exam Duration:60 minutes
Recommended Training:ITIL Official eLearning
Exam Registration:PeopleCert Official Registration
Sample Questions:ITIL ITIL-5-Foundation Sample Questions
Exam Way:Online remote proctored or authorized test center
Pre Condition:No prerequisites required; entry-level certification
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

ITIL ITIL-5-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
Topic 2
  • Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Topic 3
  • Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 4
  • Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 5
  • The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

ITIL Foundation (Version 5) Sample Questions:

Question #1

What is the primary focus of the "start where you are" ITIL Guiding Principle?

  • A. Encourage all staff to clearly understand who their customers are
  • B. Ensure that each iteration aligns with the concept of a Minimum Viable Product
  • C. Assessing the existing resources before making decisions
  • D. Reduce complexity by focusing on doing fewer things, but doing them better
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

After assessing its current customer service performance, a telecom company sets a target to reduce average call times from 10 minutes to 3 minutes within six months.
Which continual improvement step are they performing?

  • A. Take action
  • B. Where do we want to be?
  • C. Where are we now?
  • D. What is the vision?
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

What is an error ?

  • A. A flaw or vulnerability in a service
  • B. A reduction in the quality of a service
  • C. An event causing critical loss
  • D. An unplanned interruption to a service
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

Which of the following helps to understand the internal state of a complicated system by analysing its external outputs?

  • A. Continuous integration
  • B. Observability
  • C. Continuous delivery
  • D. Site Reliability Engineering
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

Which BEST explains why an organization might choose to engage external suppliers?

  • A. To maintain greater control and visibility over service delivery
  • B. To obtain capabilities that are difficult to develop internally
  • C. To minimize reliance on third-party providers
  • D. To remove the need for oversight, governance, and internal management
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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