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EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Exam Format: | Multiple choice, Closed book, Objective test questions |
| Exam Duration: | 60 (75 for non-native language) |
| Certificate Validity Period: | 3 years |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Real Exam Qty: | 40 |
| Exam Price: | $314 - $385 USD |
| Available Languages: | English, German, Spanish, French, Italian, Japanese, Chinese, Portuguese, Dutch, Polish |
| Passing Score: | 65% (26/40) |
| Recommended Training: | EXIN ITIL 4 Foundation Training |
| Exam Registration: | EXIN Official Registration PeopleCert Exam Booking |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil/itil-4-foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Service Management | 18% | - Information and technology - Value streams and processes - Organizations and people - Partners and suppliers |
| ITIL Management Practices | 17% | - General management practices
|
| ITIL Service Value System | 20% | - Continual improvement - Practices - Service value chain - Governance - Guiding principles |
| Service Value Chain Activities | 15% | - Improve - Obtain/build - Engage - Plan - Deliver and support - Design and transition |
| Key Concepts of Service Management | 12% | - Value, value co-creation, service, service management - Products and services, service offerings - Stakeholders: customers, users, sponsors, providers |
| Guiding Principles | 18% | - Optimize and automate - Progress iteratively with feedback - Focus on value - Collaborate and promote visibility - Start where you are - Think and work holistically - Keep it simple and practical |
EXIN ITIL Foundation (V4) Sample Questions:
1. Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?
A) Define measurable targets
B) Evaluate measurements and metrics
C) Execute improvement actions
D) Perform baseline assessments
2. Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?
A) Think and work holistically
B) Focus on value
C) Keep it simple and practical
D) Progress iteratively with feedback
3. Which is a risk that might be removed from a service consumer by an IT service?
A) Security breach
B) Service provider ceasing to trade
C) Failure of server hardware
D) Cost of purchasing servers
4. Which TWO BEST describe the guiding principles?
* Short term
* Standards
* Recommendations
* Long-term
A) 1 and 4
B) 2 and 3
C) 3 and 4
D) 1 and 2
5. When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?
A) Minimum viable product
B) Direct observation
C) Analysis Paralysis
D) Feedback loop
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |
By Xenia
