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Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL® Foundation (Version 5) Examination |
| Exam Number: | ITILFNDv5 |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL® Foundation Bridge (Version 5) ITIL® Version 5 Advanced Level Certifications |
| Available Languages: | Italian, Spanish, French, Polish, English, German, Portuguese (Brazil), Japanese, Chinese |
| Passing Score: | 65% (26 out of 40 questions) |
| Exam Price: | From US$690.00 |
| Exam Format: | Multiple choice, Single correct answer, Closed book |
| Recommended Training: | PeopleCert Official Training Materials |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITILFNDv5 Sample Questions |
| Exam Way: | Online proctored exam or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites; recommended for anyone entering service management, IT, or digital roles; prerequisite for ITIL Version 5 advanced certifications |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Product and Service Lifecycle | 17% | - Iterative and flexible application - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire |
| Topic 2: Digital Product and Service Management Concepts | 18% | - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration - Key definitions: product, service, value, outcome, cost, risk, utility, warranty |
| Topic 3: Four Dimensions of Product and Service Management | 17% | - Holistic approach and interdependencies - Information and Technology - Organizations and People - Partners and Suppliers - Value Streams and Processes |
| Topic 4: ITIL Value System | 20% | - Guiding Principles (7 principles and application) - Service Value Chain activities - Management Practices overview - Continual improvement - Governance |
| Topic 5: ITIL Management Practices | 28% | - Service Management Practices
|
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.
- A. Change
- B. Known error
- C. Event
- D. Problem
Correct Answer: D 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Which of the following statements about value streams is INCORRECT?
- A. Value streams are enabled and supported by the organization s value chain
- B. Value streams continue to evolve over time
- C. Value streams should exclude suppliers
- D. Value streams can involve multiple practices
Correct Answer: C 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?
- A. Collaborate and promote visibility
- B. Focus on value
- C. Keep it simple and practical
- D. Progress iteratively with feedback
Correct Answer: D 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?
- A. Service management
- B. Release management
- C. Supplier management
- D. Relationship management
Correct Answer: C 🗳️
Which type of service relationship typically focuses on support and efficiency through standardized services?
- A. Partner relationship
- B. Cooperative relationship
- C. Basic relationship
- D. Collaborative relationship
Correct Answer: C 🗳️
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