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Nokia SDM_2002001030 Exam Overview:
| Certification Vendor: | Nokia |
| Exam Name: | SDM Certification - PS NSOP |
| Exam Number: | SDM_2002001030 |
| Available Languages: | English |
| Exam Price: | USD 68-70 (varies by training provider) |
| Exam Format: | Multiple Choice (written exam), Single/Multiple response questions |
| Real Exam Qty: | 160 |
| Exam Duration: | 90-120 |
| Recommended Training: | Nokia Learning Services (SDM / Network Services Training Portal) |
| Exam Registration: | Nokia Learning Services Exam Registration |
| Sample Questions: | Nokia SDM_2002001030 Sample Questions |
| Exam Way: | Computer-based written exam delivered via Pearson VUE / Nokia Learning Services platform (online or test center depending on region) |
| Pre Condition: | No strict formal prerequisites publicly specified; foundational networking knowledge is recommended. |
| Official Syllabus URL: | https://www.nokia.com/networks/training/ |
Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Service Assurance and Monitoring
|
Nokia SDM Certification - PS NSOP Sample Questions:
1. You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that will have MOST impact. Which are the 2 with MOST impact?
A) Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.
B) Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.
C) Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.
D) Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.
2. When are purchases usually recognized?
A) When subcontractor invoice is received.
B) When goods receipt is posted in SAP.
C) When the service is completed.
D) When the customer pays the invoice.
3. What is the correct initial response to a Customer complaint about Quality problems in Preventive Maintenance that is executed by an NSN subcontractor?
A) Make quality assessments and agree on a response plan with the Subcontractor.
B) Stop issuing new PO's to the subcontractor.
C) Stop payment to Subcontractor until quality issues are fixed.
D) Change the subcontractor.
4. Which statements BEST describes how NwOps Solutions are put together?
A) NwOps solutions cannot deviate from the Operations Model.
B) NwOps solutions must be part of a larger deal.
C) NwOps solutions must cater for the end-end business model of an individual Operator.
D) It is mandatory that NwOps solutions must include shared delivery.
5. What are the key considerations to be taken into account when defining the resources and locations for Field Operations?
A) Geographical coverage, Network Element deployment plan, Infrastructure plan, Environmental information, SLA.
B) Network Element deployment plan, Infrastructure plan, Environmental Information, SLA, Subcontractor plan.
C) Geographical coverage, Infrastructure plan, Environmental Information, Landlord & Local Authority agreements, SLA.
D) Geographical coverage, Network Element deployment plan, Estimated site visits, SLA.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |
By Nathaniel
