We're so confident of our products that we provide no hassle product exchange.
Apple SUP-2026 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | Apple Device Support |
| Exam Number: | SUP-2026 |
| Available Languages: | English, Additional languages (varies by region) |
| Exam Duration: | 120 minutes |
| Passing Score: | 75% |
| Exam Format: | Multiple-choice (single-select), Multiple-choice (multiple-select), Online proctored |
| Real Exam Qty: | Approximately 80 |
| Exam Price: | USD 149 |
| Certificate Validity Period: | No fixed expiration (certification remains valid for the corresponding product release) |
| Related Certifications: | Apple Certified Support Professional (ACSP) |
| Sample Questions: | Apple SUP-2026 Sample Questions |
| Exam Way: | Online proctored exam delivered through Pearson OnVUE. |
| Pre Condition: | No prerequisite certification is required. Apple recommends completing the Apple Device Support course and gaining hands-on experience supporting Apple devices. |
| Official Syllabus URL: | https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%202025%20EN.pdf |
Apple SUP-2026 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Privacy and Security | - Security features
|
| Topic 2: Diagnostics and Troubleshooting | - Support procedures
|
| Topic 3: Device Management | - Management technologies
|
| Topic 4: Networking and Sharing | - Network connectivity
|
| Topic 5: Device Setup and Configuration | - Initial device setup
|
Apple Device Support Sample Questions:
1. Use this image to answer the question.
What should you do if you forgot your passcode and your iPhone is disabled?
A) Connect your iPhone to your Mac, then use Apple Configurator to revive the device.
B) Put your iPhone in recovery mode, then connect it to your Mac or PC to restore it.
C) Wait until the Forgot Passcode? message appears, then follow the instructions.
D) Force shutdown your iPhone and wait 10 seconds, then turn it back on.
2. Which iPadOS feature should you configure to hide your personal email in the Mail app while you're at work?
A) Shortcut automation
B) Focus schedules
C) Do Not Disturb
D) Focus filter
3. You have devices that are signed in to both your Managed Apple Account and your unmanaged Apple Account. Which of these statements describes how data is managed on your devices?
A) Your organization can access your unmanaged Apple Account data.
B) Your Managed Apple Account can access personal documents and app data.
C) Your organization can manage personal data if it's stored on the same device.
D) Your Managed Apple Account data is controlled by your organization.
4. How can you confirm that an iPhone is supervised?
A) The Supervised flag appears next to each setting that's supervised.
B) The message "This iPhone is supervised and managed by organization name." appears above the Apple Account area in Settings.
C) The message "This iPhone is supervised and managed by organization name." appears in Settings > General > VPN & Device Management.
D) The status "Supervised" displays below Device Management in Settings > General > About.
5. Which troubleshooting steps should you follow if Quick Start does NOT automatically discover the other device?
A) Restart both devices and try again.
B) Connect both devices to Wi-Fi and make sure that they're placed near each other.
C) Turn off Bluetooth and Wi-Fi to avoid interference when discovering devices.
D) On your current device, go to Settings > Bluetooth and select your new device from the list of options.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
By Jason
