Study with Avaya : 72201T Exam Torrent as your best preparation materials
Last Updated: Sep 17, 2026
No. of Questions: 100 Questions & Answers with Testing Engine
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Avaya 72201T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Support | 10-15% | - Common issues and resolution - Connectivity verification - Log analysis and diagnostics - Performance troubleshooting - System monitoring |
| Topic 2: Avaya Aura Communication Manager | 25-30% | - System administration tasks - System parameters and defaults - Communication Manager architecture - Station and line administration - Feature management and configuration - Call routing and translation |
| Topic 3: Avaya Aura System Manager | 15-20% | - System Manager functions - User and element management - Software and maintenance management - Inventory management - Certificate management |
| Topic 4: Messaging and Media Services | 10-15% | - Media Server components - Avaya Aura Messaging overview - Messaging configuration - Audio and video integration |
| Topic 5: Avaya Aura Session Manager | 20-25% | - Session routing and dial patterns - Session Manager architecture - SIP routing and policy management - SIP entities and connections - Entity and adaptation module configuration |
| Topic 6: Avaya Aura Architecture and Platform Overview | 10-15% | - Avaya Aura Architecture components - System Manager role and functionality - Platform positioning and integration - Core element relationships |
Avaya Aura Core Components Support Sample Questions:
Which three are Avaya Subscription event packages? (Choose three.)
- A. avaya-ccs-profile
- B. avaya-ldap-feature-status
- C. dialog
- D. avaya-cm-feature-status
- E. avaya-ua-service-state
Correct Answer: A,C,D 🗳️
A customer calls Avaya Support stating their Session Manager (SM) is down. After doing some troubleshooting the technician sees SM is in the Deny New Service state, and in Restricted license mode.
What does this license mode indicate?
- A. The license 30 day grace period has expired and SM service is being denied.
- B. The SM license is not accessible or does not exist.
- C. There is a license error but SM continues to function.
- D. The license was installed incorrectly.
Correct Answer: A 🗳️
During installation, through the exchange of security certificates, between which three does the Trust Management Service establish trust? (Choose three.)
- A. Certificate Authority
- B. Session Manager
- C. Communication Manager
- D. System Manager
- E. Identity Management
Correct Answer: A,B,D 🗳️
A customer states they are having voice quality issues when they make calls over a WAN link.
You would like to see what the Quality of Service is for a call, as the customer makes the call.
Which Avaya Aura Communication Manager (CM) SAT command will display packet loss and jitter for a call in progress?
- A. list monitor qos
- B. monitor station qos xxxx, where XXXX is the station number
- C. status station qos xxxx, where XXXX is the station number
- D. list trace station xxxx, where XXXX is the station number.
Correct Answer: D 🗳️
Refer to the Exhibit. Which two statements about a call from AST 1011111 to Remote Worker AST 1011112 are true? (Choose two.)
- A. Avaya Session Border Controller for Enterprise (SBCE) periodically sends SIP Options to
1011112 looking for a 200 ok response to check it is reachable. - B. Avaya Session Border Controller for Enterprise (SBCE) needs to be built as a trusted SIP Entity and Entity link for remote workers.
- C. As far as Avaya Aura Session Manager (SM) is concerned, all Remote Worker phones are registering from an IP address equal to the Avaya Session Border Controller for Enterprise (SBCE) Remote Worker Private IP address.
- D. The configuration of a Remote Worker AST is the same as an Office Worker AST in the Avaya Aura System Manager (SMGR) user profiles.
- E. SIP Signaling traverses the Avaya Session Border Controller for Enterprise (SBCE) and the Media must bypass the SBCE.
Correct Answer: C,D 🗳️
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