100% Pass Guaranteed Free Field-Service-Consultant Exam Dumps Nov 20, 2023
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Salesforce Field-Service-Consultant Certification Exam is a challenging exam that requires candidates to demonstrate their mastery of various topics related to field service management. Field-Service-Consultant exam covers a wide range of subjects, including service cloud, field service lightning, scheduling and dispatching, mobile workforce management, and more. To earn this certification, you must pass the exam with a minimum score of 67%.
Salesforce Field-Service-Consultant exam covers a wide range of topics related to the implementation and management of field service applications. Field-Service-Consultant exam covers topics such as scheduling and dispatching, work orders, mobile workforce management, inventory management, and customer communication. Passing Field-Service-Consultant exam requires a deep understanding of the Field Service application and how it can be customized to meet the specific needs of different businesses.
NEW QUESTION # 95
Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?
- A. Preferred Resource
- B. Technicians with Required Skills
- C. Required Resource
- D. Service Crew
Answer: D
NEW QUESTION # 96
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?
- A. service appointment
- B. work order
- C. work types
- D. service report
Answer: B
Explanation:
Explanation
A Product Request record can be added to a Work Order to request a product from inventory for a service appointment. A Work Type is a template that defines the duration, skills, and products required for a work order or work order line item. A Service Appointment is a record that represents a scheduled visit by a service resource to a customer location. A Service Report is a document that summarizes the details and outcomes of a service appointment. References:
https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports.htm&type=5
NEW QUESTION # 97
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
- A. Modify the user's Profile.
- B. Assign a Field Service Mobile License to the user.
- C. Modify the user record.
- D. Update Public Group membership.
Answer: B
NEW QUESTION # 98
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
- A. Work Types
- B. Work Order Record Types
- C. Entitlements
- D. Entitlement Templates
Answer: A
NEW QUESTION # 99
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 1 as a Preferred Resource.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 1 and 2 different capacities for repair work.
- D. Assign Contractor 2 as an Excluded Resource.
Answer: B
NEW QUESTION # 100
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
- A. Add each asset to a separate work order. Create a service appointment for each a. work order.
- B. Add each asset to a separate work order line item. Create a service appointment for each line items.
- C. Add each asset to a separate work order line item. Create a service appointment for the work orders.
- D. Add each asset to a separate child work order. Create a service appointment for the parent work order.
Answer: A,B
NEW QUESTION # 101
Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?
- A. Enable path for work orders.
- B. Add a lightning component to work orders.
- C. Add compact layouts to work orders.
- D. Enable knowledge on work orders.
Answer: D
NEW QUESTION # 102
Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?
- A. Create two Service Crews.
- B. Create a work rule with two required skills.
- C. Create a single Service Appointment.
- D. Create a crew with two Technicians
Answer: D
NEW QUESTION # 103
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
- A. Create Resource Absences every day.
- B. Use the Resource Availability Rule.
- C. Create a recurring Service Appointment.
- D. Use appropriate Resource Operating Hours.
Answer: B
Explanation:
Explanation
Resource Availability Rules are rules that define when resources are available for service appointments based on their working hours, absences, breaks, travel time, etc.[77]. Using the Resource Availability Rule would allow configuring the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM by setting up criteria such as break duration equals 30 minutes and break start time after 1 PM[78]. Creating a recurring Service Appointment would not ensure a 30-minute lunch break that begins every day after 1 PM.
Recurring Service Appointments are service appointments that repeat at regular intervals such as daily, weekly, or monthly[79]. Using appropriate Resource Operating Hours would not ensure a 30-minute lunch break that begins every day after 1 PM. Resource Operating Hours are records that define when resources are available for work based on their time zones, business hours, holidays, etc.[80]. Creating Resource Absences every day would not ensure a 30-minute lunch break that begins every day after 1 PM. Resource Absences are records that mark resources as unavailable for work for specific time periods due to sickness, vacation, or other reasons[81]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_resource_availability_rules_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_availability_rules_breaks.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_recurring_service_appointments_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_operating_hours_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5
NEW QUESTION # 104
an agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?
- A. Create one work order and add work order line items based on the price book selected on the work type.
- B. Create one work order for each price book and add work order line items to the appropriate work order based on its price book.
- C. Create one work order and override the price on work order line items for products on the preferred price book.
- D. Create one work order for each price book and use work types to assign the price book to work order line item.
Answer: A
NEW QUESTION # 105
One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?
- A. Service Appointments
- B. Service Territories
- C. Service Territory Members
- D. Accounts
Answer: D
Explanation:
Explanation
This option allows setting operating hours for accounts to specify when service can be performed for customers. References: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5
NEW QUESTION # 106
which configuration can universal containers use to brand the field service lightning mobile app?
- A. Company colours
- B. Company style sheets
- C. Company address
- D. Company logo
Answer: D
NEW QUESTION # 107
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 1 as a Preferred Resource.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 1 and 2 different capacities for repair work.
- D. Assign Contractor 2 as an excluded Resource.
Answer: B
NEW QUESTION # 108
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
- A. Create two Skills records and assign them to the Service Resource record.
- B. Create one Service Resource and assign the relevant Permission Set Licenses. pee
- C. Create one Service Resource and assign the Technician and Dispatcher role.
- D. Create two Service Resources and assign them to the employee. &
Answer: B
NEW QUESTION # 109
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers
- A. Select multiple Service Appointments from the list and bulk schedule them.
- B. Select a Service Appointment from the list and use the "Schedule" action.
- C. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
- D. gy Select a Service Appointment from the list, use the "Candidates" action, and select the best time slot.
- E. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
Answer: A,B,D
NEW QUESTION # 110
A Consultant is helping Universal Containers define its mobile approach.
Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?
- A. Access to Lightning Knowledge articles
- B. Manage mobile fields available through configuration
- C. Support service processes with custom Lightning Components
- D. Visibility of Technicians with geolocation tracking
Answer: A
NEW QUESTION # 111
Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?
- A. Use Work Types to assign associated Articles to Work Orders.
- B. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
- C. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.
- D. Create a custom mobile app that syncs articles based on Service Appointment assignments.
Answer: A
NEW QUESTION # 112
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
- A. A custom installation date field on products consumed
- B. Field history tracking on asset
- C. The standard installation date field on asset
- D. A work order related list on asset
Answer: C
NEW QUESTION # 113
For security reasons, Northern Trail Outfitters indicates they cannot store PII directly within their Marketing Cloud account. They are considering Implementing Tokenlzed Sending to pull PII from their data warehouse at send time. They indicate they send several large, time-sensitive messages per year.
Which two considerations should be made about Tokenized Sending?
Choose 2 answers
- A. Tokenized Sending does not support Mobile Connect.
- B. Personalization Strings still allow PII to be displayed within an email.
- C. Service Level Agreements for email sends are unsupported with the inclusion of outside servers.
- D. Journey Builder Decision Splits provide a method to access data of Tokenized data natively.
Answer: B,C
NEW QUESTION # 114
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
- A. Shuffle daily work manually via the Gantt.
- B. Configure the Auto Dispatch scheduled job.
- C. Enable Drip-feed to dispatch the next appointments.
- D. Leverage Resource Schedule Optimization.
Answer: C
Explanation:
Explanation
Drip Feed Dispatching is a feature that allows dispatching groups of service appointments to technicians at regular intervals instead of all at once[121]. Enabling Drip-feed to dispatch the next appointments would allow Northern Trail Outfitters to improve overall responsiveness to customers by providing the greatest schedule flexibility and allowing technicians to adjust their schedules based on real-time conditions[122]. Shuffling daily work manually via the Gantt would not provide the greatest schedule flexibility. The Gantt is a tool that allows dispatchers to view and manage service appointments on a timeline[123]. Leveraging Resource Schedule Optimization would not provide the greatest schedule flexibility. Resource Schedule Optimization is a feature that allows optimizing service appointments based on predefined criteria such as travel time or priority[124]. Configuring the Auto Dispatch scheduled job would not provide the greatest schedule flexibility.
Auto Dispatch is a feature that allows automatically assigning service appointments to resources based on predefined criteria such as skills or availability[125]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_enable.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_schedule_optimization_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_auto_dispatch_overview.htm&type=5
NEW QUESTION # 115
At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
- A. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
- B. Subtract one hour from the start and end times on the Service Territory.
- C. Add one hour to the start and end times on the Service Territory.
- D. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
Answer: A
NEW QUESTION # 116
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