New 2022 Latest Questions C_C4H510_04 Dumps - Use Updated SAP Exam
Latest C_C4H510_04 Exam Dumps SAP Exam from Training Expert SurePassExams
NEW QUESTION 14
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Customer
- C. Transaction
- D. Contracts
Answer: B,C
NEW QUESTION 15
Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.
- A. Status
- B. Service level of incoming tickets
- C. Ticket due date
- D. Service category
Answer: A,C
NEW QUESTION 16
Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.
- A. On every save of the report
- B. Periodic scheduling
- C. Ad-hoc broadcasting
- D. On specific report creation
Answer: B,C
NEW QUESTION 17
Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.
- A. Installed base
- B. Customer
- C. Contract
- D. Product
Answer: B,D
NEW QUESTION 18
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.
- A. Workflow rule
- B. Resource scheduler
- C. Maintenance plan
- D. Feature action within tickets
Answer: A,D
NEW QUESTION 19
You have configured the SLAs and their determination rules, but they are not derived in the service ticket.
Which of the following can be a reason for that? Note: There are 2 correct answers to this question.
- A. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- B. A workflow rule has to be scheduled to trigger the determination.
- C. The question related to SLAs must be activated in project scoping.
- D. The determination rules have been configured, but not activated.
Answer: C,D
NEW QUESTION 20
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Realignment runs
- B. Activity planner
- C. Maintenance plan
- D. Ticket routing rules
Answer: C
NEW QUESTION 21
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A. Configure a service catalogue
- B. Integrate MindTouch
- C. Activate scoping item "Create Service Requests from Incoming E-Mail"
- D. Setup a knowledge base for service contracts
Answer: B
NEW QUESTION 22
In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout?
Note: There are 2 correct answers to this question.
- A. Mandatory
- B. Query
- C. New field
- D. Read-only
Answer: A,D
NEW QUESTION 23
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
- A. Time recording
- B. FSM
- C. MRS
- D. Manual Routing
- E. Activity Planner
Answer: A,C,E
NEW QUESTION 24
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.
- A. Configure the e-mail address in the communication channel.
- B. Create an account with the e-mail address of the customer.
- C. Create an e-mail template for responses.
- D. Set up service categories and service catalogs.
- E. Set scoping questions and outgoing e-mail details in fine-tuning.
Answer: A,C,E
NEW QUESTION 25
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Online Maintenance
- B. Workflow With Action Account Creation
- C. Mass Change Account Data
- D. Data Workbench
Answer: B,D
NEW QUESTION 26
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
- A. Service warranty
- B. Installed base
- C. Registered product
- D. Service contract
Answer: C
NEW QUESTION 27
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.
- A. Set the write access to restricted.
- B. Set the read access to restricted.
- C. Set the access rights to display.
- D. Set the access rights to edit.
- E. Set the read and write access to restricted.
Answer: A,B,E
NEW QUESTION 28
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are
3 correct answers to this question.
- A. Custom reports
- B. Standard reports
- C. Web service message monitoring
- D. Inner join data sources
- E. Interactive dashboards
Answer: A,B,E
NEW QUESTION 29
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, workflow rules, integrations
- B. Countries, business processes, business users
- C. Countries, business processes, integrations
- D. Countries, data workbench, form templates
Answer: C
NEW QUESTION 30
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. You can use a console to write SQL statements.
- B. You can access data base and check raw data in tables.
- C. You can add custom fields in data sources and reports.
- D. You can save report views and make them available to users.
Answer: C,D
NEW QUESTION 31
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
- A. Registered Products and Installed Bases
- B. Sales Contact
- C. Service Contract Management
- D. Service Notification
Answer: C,D
NEW QUESTION 32
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