[Q14-Q37] SurePassExams 33820X Real Exam Question Answers Updated [Jan 05, 2022]

SurePassExams 33820X Real Exam Question Answers Updated [Jan 05, 2022]

Easily To Pass New Avaya 33820X Dumps with 65 Questions

NEW QUESTION 14
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

A. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
B. Avaya provides tools to install/upgrade the VMware hypervisor.
C. Remote upgrade of servers is supported, and site visit is not required.
D. Standard VMware version (non-customized) is used.

Answer: C

NEW QUESTION 15
Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

A. Avaya SBCE Corporate and Standard Licenses
B. Avaya SBCE Corporate License
C. Avaya SBCE Standard and Advanced Licenses
D. Avaya SBCE Standard License

Answer: C

NEW QUESTION 16
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?

A. Avaya Aura® Call Center Elite
B. Avaya Aura® Elite Multichannel
C. Avaya Control Manager
D. Avaya Proactive Contact

Answer: D

NEW QUESTION 17
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A. Proof of Concept
B. Contact Center Bundles
C. Ready Now Solutions
D. Virtual Private Clouds

Answer: A

NEW QUESTION 18
Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A. Avaya Aura® Session Border Controller
B. Avaya Aura® Application Enablement Services
C. Avaya Aura® Session Manager
D. Avaya Aura® Media Server

Answer: B

NEW QUESTION 19
Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A. Geo-redundancy
B. Single Box
C. Cluster Mode
D. Upgradable Single Box

Answer: B,C

NEW QUESTION 20
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?

A. Proof of Concept
B. Contact Center Bundles
C. Virtual Private Clouds
D. Ready Now Solutions

Answer: C

NEW QUESTION 21
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?

A. Shared hardware and dedicated software
B. Dedicated hardware and shared software
C. Shared hardware and shared software
D. Dedicated hardware and dedicated software

Answer: A

NEW QUESTION 22
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)

A. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
B. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
C. In AEP 7.2.x, full ports cannot be bundled with speech.
D. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
E. In AEP 7.2.x, full ports may be bundled with speech.

Answer: B,D,E

NEW QUESTION 23
With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?

A. Avaya Aura® Session Manager
B. Avaya Aura® Call Center Elite
C. Avaya Intelligent Customer Routing
D. Avaya Aura® Call Center Elite Multichannel

Answer: B

NEW QUESTION 24
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

A. AAMS is shareable between different adopters.
B. AAMS provides virtualization, high channel density and no playback announcement limits.
C. AAMS provides Communication Manager IP audio functionality.
D. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
E. Experience Portal will use the AAMS as a media resource.

Answer: A,B,C

NEW QUESTION 25
Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

A. XML Application
B. XML Service
C. XML Server
D. XML Client

Answer: C

Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/100175255

NEW QUESTION 26
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A. Oracle Fire V880/V890
B. Oracle Sun Blade 150
C. Avaya Solutions Platform Servers
D. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
E. Amazon Web Services

Answer: A,D,E

NEW QUESTION 27
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A. Elite Multichannel 6.6 supports WebLM Release 6.x.
B. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
C. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
D. Elite Multichannel 6.6 uses SSLv3

Answer: B,C

NEW QUESTION 28
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

A. Hybrid
B. Private
C. CPaaS
D. Public

Answer: A

NEW QUESTION 29
A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?

A. Avaya Call Management System
B. Avaya Workspaces® for Elite
C. Avaya IX™ Workforce Engagement
D. Avaya Breeze®

Answer: B

NEW QUESTION 30
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

A. 0
B. 1
C. 2
D. 3

Answer: D

NEW QUESTION 31
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

A. Cloud Storage Box
B. Subscription-based payments
C. Cloud Contact Center with AACC
D. Managed Private or Hybrid Networks

Answer: D

NEW QUESTION 32
Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?

A. IX™ Orchestration
B. Media Processing Platform
C. Experience Portal Manager
D. Application Servers

Answer: B

NEW QUESTION 33
Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A. To increase agent retention
B. To increase first contact resolution
C. To increase self-service usage
D. To increase digital channel usage

Answer: B

NEW QUESTION 34
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

A. 0
B. 15,000
C. 12,000
D. 10,000

Answer: D

NEW QUESTION 35
From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

A. By using the benefit of Avaya Call Management System
B. By using the benefit of Avaya Proactive Contact
C. By using the benefit of Call Center Elite
D. By using the benefit of Avaya IX'M Workforce Engagement
E. By using the benefit of Avaya Aura® Contact Center

Answer: A,C,D

NEW QUESTION 36
Refer to the exhibit.

This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?