Last Updated: Jul 25, 2026
No. of Questions: 638 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Networking | 20% | - Network troubleshooting - IP addressing and subnetting basics - Network hardware and devices - Network protocols and services - Network connectivity - Network configurations |
| Topic 2: Hardware and Network Troubleshooting | 26% | - Network troubleshooting - Mobile device troubleshooting - Troubleshooting methodology - Printers and multifunction devices - Hardware troubleshooting - Common symptoms and root causes |
| Topic 3: Hardware | 27% | - Peripheral devices and connections - PC hardware and peripherals - Storage devices (HDD, SSD, NVMe) - RAM types and installation - BIOS/UEFI and firmware - Power supplies and connectors - CPU and expansion cards |
| Topic 4: Mobile Devices | 15% | - Mobile device management (MDM) - Mobile device synchronization - Mobile device configuration - Mobile device troubleshooting - Cellular connectivity and settings |
| Topic 5: Virtualization and Cloud Computing | 12% | - Cloud concepts and models (IaaS, PaaS, SaaS) - Cloud and virtualization troubleshooting - Cloud connectivity and configuration - Virtual machine concepts - Virtualization fundamentals |
1. A SOHO user cannot connect to the internet. Their configuration shows:
IP: 192.168.223.15
Mask: 255.255.255.0
Gateway: 192.168.233.1
DNS: 8.8.8.8, 4.2.2.1, 4.2.2.2
Baseline documentation shows valid subnet range: 192.168.200.0-192.168.232.255.
Which setting must be changed?
A) Primary DNS
B) Secondary DNS
C) IP Address
D) Tertiary DNS
E) Gateway
F) Subnet mask
2. A technician is troubleshooting a network issue. Users report that the connection keeps dropping and reconnecting every few seconds. The technician:
- Verifies the network configuration settings are correct on the
workstation
- Tests the network cable from the workstation to the switch and finds
no issues
- Uses a known-good workstation on the existing network cable and
replicates the reported issue
Which of the following should the technician do next?
A) Assign a static IP to the impacted workstations.
B) Validate the environment for external interference.
C) Add new network hardware to reduce congestion
D) Check the network logs for evidence of port flapping.
3. A group of friends is gathering in a room to play video games. One of the friends has a game server. Which of the following network types should the group use so they can all connect to the same server and the internet?
A) SAN
B) PAN
C) MAN
D) LAN
4. SIMULATION 13
A user at site A is reporting dropped VoIP calls when using a softphone application. However, users at site B are not experiencing any issues. The VoIP provider has a tool to troubleshoot connectivity issues.
INSTRUCTIONS
Click on each tab to investigate the cause of the dropped calls. In Part 1, type help in each terminal to view a list of available commands. Then, select the correct answer for each question.
In Part 2, make necessary network configuration changes to resolve the reported issue.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.





5. SIMULATION 6
A technician is installing a wireless access point and is required to run all cabling and make patch cords if necessary.
INSTRUCTIONS
Part1
For each cable type, click the (+) to select the appropriate connector and tool.
Part 2
An access point was moved and no longer has connectivity. Connect the access point, patch panel, and switch by clicking the (+) to select the appropriate cable end for each corresponding location to create a link.
The link will be visible after making the second selection of each pair.
Cable ends may be used multiple times, and all placeholders will be filled.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Part 1


Part 2


Solutions:
| Question # 1 Answer: E | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: Only visible for members | Question # 5 Answer: Only visible for members |
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