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CompTIA PDI+ Beta Sample Questions:

1. Over time, the quality output of color print devices may change due to aging of consumables and other internal parts related to image forming components. Which of the fol owing would MOST likely compensate for this?

A) Reinstall the printer driver.
B) Replace laser unit.
C) Perform the printer color calibration.
D) Replace all the toner cartridges.

2. Which of the following would be used to connect a fax machine to a standard phone line?

A) CAT5
B) RJ-11
C) RJ-45
D) Crossover cable

3. Which of the following communication skills must be utilized when a technician completes a service call? (Select TWO).

A) Communicate the status of repair and/or open issues.
B) Use clear written communication.
C) Ask open ended questions about the cause of the failure.
D) Gather more information from the customer.
E) Provide the customer the technicians contact information.

4. On a scanning system, which of the following is another term for the platen?

A) Lens
B) Glass
C) Mirror
D) Lamp

5. When troubleshooting a void print area issue, which of the following is the BEST step for isolating the issue in a MFD?

A) Stopping the output at the exit rollers
B) Stopping the output under the photoconductor
C) Stopping the output in the fuser
D) Stopping the output at the registration roller

Solutions: