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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. A person who has the skills to deal effectively in customer facing roles is known as a:

A) Customer service professional.
B) A service employee.
C) A marketing specialist.
D) A trained salesperson.

2. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Analytical type.
B) Aware type.
C) Authoritative type.
D) Assertive type.

3. A common barrier to communicating with customers are the:

A) Use of emails.
B) Attitudes and assumptions that we make.
C) Lack of shop assistants.
D) Busy lives we lead.

4. When positioning a product in the market place you should use Market Segmentation followed by Targeting followed by:

A) Marketing.
B) Sales.
C) Positioning.
D) Selling.

5. Benchmarking is used to:

A) Measure how your organisation is performing in relation to your competitors.
B) Compare your competitors' prices.
C) Test customer purchases.
D) Keep track of your daily sales targets.

Solutions: