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Last Updated: Aug 08, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| Operation of the Service Management System | 55% | - Service portfolio and configuration processes
|
| Service Management System (SMS) Requirements | 30% | - Operation, performance evaluation, and improvement
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. サービスデスクがインシデントを既知のエラーに関連付けようとすることが重要なのはなぜですか?
A) そうしないと問題管理が機能しないためです。
B) これは IT サービス管理モデルの一部であるため
C) これによりインシデントをより適切に追跡できるため
D) これは、インシデントをより迅速に解決できることを意味するためです。
2. 構成管理データベース (CMDB) の詳細情報の量を増やすにはどうすればよいでしょうか?
A) CMDBのレコード数を増やす
B) CMDB 内の各構成アイテム (CI) の属性の数を増やす
C) CMDB の使用量を増やす
D) CMDB のスコープを拡大する
3. 規格の文脈において、「適合」という用語は何を表しますか?
A) 要件への準拠
B) 監査不適合報告書と再監査報告書との調整
C) サプライヤー認証の検証
D) 認定機関による品質マネジメントシステム認証
4. 構成ベースラインとは何ですか?
A) サービスプロバイダーの能力のベンチマーク
B) リリースに割り当てられた変更リクエスト
C) 構成監査レポート
D) ある時点での IT サービスまたは個々の構成アイテム (CI) の状態のスナップショット
5. 電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?
A) セキュリティ管理
B) サービスデスク
C) リリース管理
D) 変更管理
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |
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