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Last Updated: Aug 08, 2026
No. of Questions: 373 Questions & Answers with Testing Engine
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What is the duration, language, and format of MB-230: Microsoft Dynamics 365 Customer Service Exam
- Type of Questions: This test format is multiple choice.
- Length of Examination: 45 mins
- language: English
- Passing Score 700 / 1000
- Number of Questions: 40 - 60 (Since Microsoft does not publish this information, the number of exam questions may change without notice.)
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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How much MB-230: Microsoft Dynamics 365 Customer Service Exam Cost
The price of the MB-230: Microsoft Dynamics 365 Customer Service exam is $165 USD, for more information related to exam price please visit to Microsoft Training website as prices of Microsoft exams fees get varied country wise.
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Microsoft MB-230 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
| Topic 2: Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|
| Topic 3: Implement routing and work distribution | null | - Configure unified routing
|
| Topic 4: Implement scheduling | 10-14% | - Configure service scheduling
|
| Topic 5: Manage analytics, visualizations, and insights | 5-9% | - Implement Customer Voice surveys and feedback - Create and manage dashboards and reports
|
| Topic 6: Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
| Topic 7: Manage entitlements and service level agreements (SLAs) | 15-19% | - Implement SLAs
|
| Topic 8: Manage cases and knowledge management | 51-55% | - Configure Dynamics 365 Copilot for Service - Create and manage cases
|
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