Exam Code: 3000.3
Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

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Updated: Jul 28, 2026

No. of Questions: 59 Questions & Answers with Testing Engine

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Avaya 3000.3 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Exam Number:	3000.3
Real Exam Qty:	59
Exam Format:	Multiple Choice
Available Languages:	English
Exam Price:	USD 69.98 (varies by provider; official pricing not publicly fixed)
Recommended Training:	Avaya Official Training Resources
Exam Registration:	Avaya Learning & Certification Portal
Sample Questions:	Avaya 3000.3 Sample Questions
Exam Way:	Typically delivered via proctored online exam or authorized testing centers (Pearson VUE depending on region)
Pre Condition:	No strict prerequisite publicly defined; basic networking and telephony knowledge recommended
Official Syllabus URL:	https://www.avaya.com

Avaya 3000.3 Exam Syllabus Topics:

Section	Objectives
Topic 1: Maintenance and Troubleshooting	- Fault resolution 1. Common system issues 2. Troubleshooting methodology - System monitoring 1. Basic diagnostics tools 2. Performance monitoring concepts
Topic 2: SME Communications Solutions Overview	- Avaya Small and Medium Enterprise (SME) portfolio concepts 1. SME architecture and deployment models 2. IP Office / SME solution positioning
Topic 3: System Installation and Configuration	- Initial system setup 1. User and extension configuration 2. System provisioning basics - Network and connectivity configuration 1. VoIP integration fundamentals 2. IP addressing and SIP trunk basics
Topic 4: System Features and Services	- Unified communications services 1. Presence and collaboration features 2. Mobility and remote access - Telephony features 1. Voicemail and messaging services 2. Call routing and handling

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?

A) Call Detail Reporter
B) Advanced Summary Reporter
C) Historical Reporting Application
D) System Status Application

2. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)

A) Secondary VoiceMail Pr Server installed on the network
B) Primary Server IP Address configured on the secondary server
C) License for the secondary VoiceMail Pro Server
D) Backup Server IP Address configured on IP Office

3. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?

A) Miscellaneous Action
B) Database Action
C) Condition Action
D) Configuration Action

4. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Dial the shutdown short code to shutdown the card before removing the SD card.
B) Use the Manager application to shutdown the card before removing the SD card.
C) Use system Monitor to shutdown the card before removing the SD card.
D) Pull out the card; special shutdown is not required.

5. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)

A) IP Office Manager
B) one-X Portal
C) Avaya telephones
D) one-X Portal for IP Office
E) VoiceMail Pro Clint

Solutions:

Question # 1
Answer: D

Question # 2
Answer: A,D

Question # 3
Answer: B

Question # 4
Answer: B

Question # 5
Answer: A,C

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