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Avaya 3000.3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Upgrade or downgrade the IP Office core software to fix the issue.
B) Test and document the results of the implemented solution.
C) Duplicate the issue and obtain traces.
D) Replace hardware outside warranty.
E) Research possible causes and implement a solution

2. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) Start the IP Office Manager application.
B) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
C) The 5420 DS is corrupted and must be replaced
D) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
E) The 5430 DS is no longer supported.

3. Which two email client are supported for IP Office IMAP services? (Choose two.)

A) MS Outlook
B) Lotus Notes
C) Lotus Messages
D) Microsoft office Communicator

4. What does "IMAP support" mean in the IP Office UMS service?

A) A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
B) A user can see/listen to voicemail messages via Web browser.
C) All messages are forwarded to a user e-mail account and deleted on their telephone.
D) A user can receive voicemail messages only using MS Outlook.
E) A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.

5. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
B) The telephone display massage cannot be changed.
The prompt cannot be changed.
C) The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file.
D) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.

Solutions: