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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.

A) Compromising
B) Smoothing
C) Problem solving
D) Devil's advocate

2. When is organizational culture considered dysfunctional?
Choose 1 answer

A) When different employee groups communicate common problems
B) When cultural incompatibility deters making acquisitions or mergers
C) When core values are in agreement throughout the organization
D) When strong organizational cultures prohibit prejudice

3. What is a characteristic employed by transformational leaders?
Choose 1 answer

A) Contracts exchange of rewards for effort
B) Intervenes only if performance standards are not met
C) Practices management by exception
D) Provides vision and sense of mission and gains trust

4. A team is struggling to become productive but cannot decide who should do what.
How should the team leader attempt to resolve the problem?
Choose 1 answer

A) Disband the team because the problem cannot be solved
B) Research the problem and impose a solution without argument
C) Resign as team leader
D) Coach the team through the difficult

5. Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicitly categorizes the follower as an "in" or an "out"?
Choose 1 answer

A) Leader-participation model
B) Situational leadership theory
C) Leader-member exchange theory
D) Path-goal theory

Solutions: